Job Description

General
Job Title IT Desktop Support Technician
Job Category Information Technology
Location Western Cape
Employment Type Permanent
Area Cape Town
Bee status Include All
Salary Market Related
Min Salary Not Set
Max Salary Not Set
Expiry Date 10th December 2025
Deadline Date 10th December 2025
Experience Experience Required
Introduction
Future Careers is seeking an experienced IT Desktop Support Technician to join a fast-paced retail environment based in Wynberg. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-focused approach to supporting both store and head office staff. This role requires hands-on experience, reliability, and the ability to work effectively under pressure in a dynamic retail setting.
Description
Technical Support

• Provide desktop support for users, including hardware, software, printers, cabling, and operating systems
• Diagnose and resolve issues related to Windows OS, applications, and store systems

Service Desk Management

• Log, track, and resolve service desk tickets
• Escalate technical issues when necessary
• Provide regular feedback and updates to users on ticket progress

Backup & System Monitoring

• Monitor and troubleshoot store-level backups
• Escalate backup failures or risks to the relevant support teams
• Restore system connectivity during store or system outages

Asset & Inventory Management

• Record, track, and manage all IT assets
• Ensure compliance with IT asset policies for allocation, transfer, and disposal

Stakeholder Interaction

• Liaise professionally with staff at all levels
• Maintain strong working relationships with store teams and head office staff
• Ensure all issues are resolved within SLA timelines

Education Profile

• Grade 12 (Matric)
• IT certifications such as A+, N+, or MCDST (or currently working toward them)
• Minimum 5 years' hands-on experience in desktop support or service desk environments
• Strong knowledge of:

• Windows OS (2010-11)
• Windows Server (2012-2022)
• Experience with:

• Backup software (Veeam)
• Remote support tools
• Hardware troubleshooting
• Basic understanding of:

• Networking principles
• Citrix
• Cabling
• Excellent troubleshooting, communication, and customer service skills
• Flexibility to provide after-hours and remote support when required.

Application Instructions
Please forward your CV to jeri.c@myfuturecareer.co.za.
Should you not be contacted within 2 weeks, kindly consider your application unsuccessful.
Contact Details
Contact Name
Contact Phone
Contact Email

Skills Required