Job Description

Key Responsibilities:

• Administer Salesforce and Monday.com systems, including user setup, permissions, and system configuration.
• Maintain data accuracy, completeness, and integrity across all platforms.
• Monitor system performance and troubleshoot technical issues.
• Automate business processes and workflows to improve operational efficiency.
• Provide support and training to staff on system usage and best practices.
• Collaborate with cross-functional teams to identify CRM and workflow requirements.
• Assist in the implementation of system upgrades, enhancements, and integrations.
• Generate reports and dashboards to support business decision-making.
• Ensure compliance with company policies and data protection regulations.
• Document processes, workflows, and system procedures.

Requirements:

• Minimum 3-5 years' experience as a CRM Administrator or IT Systems Administrator, preferably with Salesforce and Monday.com.
• Proven experience managing CRM systems, automating workflows, and maintaining data integrity.
• Strong analytical, problem-solving, and organisational skills.
• Excellent communication skills with the ability to train and support non-technical users.
• Proficient in Microsoft Office and IT tools; knowledge of Salesforce, Monday.com, or similar platforms essential.
• Experience with data migration, reporting, and dashboard creation advantageous.
• Ability to work independently and collaboratively in a fast-paced, international environment.
• Detail-oriented, methodical, and proactive in identifying system improvements.

What We Offer:

• Competitive salary aligned with UK standards.
• Opportunity to work with a reputable UK-based international company.
• Exposure to international operations and collaboration with UK teams.
• Professional development and growth within a supportive in-office environment in Cape Town CBD.
• Dynamic, collaborative team culture with emphasis on technology and process efficiency.

Skills Required