Job Description

Purpose of the Job:

The Change Manager is responsible for ensuring that all aspects of change across both IT systems and business processes are managed in a structured, controlled, and people-centric manner. This role bridges the gap between technical change and business transformation by planning, coordinating, and implementing change initiatives that enable successful adoption with minimal disruption. The incumbent will drive change strategies, ensure alignment with organisational goals, manage stakeholder expectations, and support affected users through the change lifecycle. This includes oversight of IT system releases, process redesign, organisational changes, and cultural shifts necessary to realise full benefits from strategic initiatives.

Change Planning and Execution

Develop change management plans (communication, training, engagement). Integrate change plans with project delivery schedules. Customise strategy based on change impact and organisational readiness.

IT Change Governance

Change calendar management Conflict and dependency identification Support change request process Implement change control governance to ensure compliance and audit readiness

Stakeholder Engagement and Satisfaction

Conduct stakeholder analyses and engagement mapping. Maintain regular, tailored communication with stakeholder groups. Facilitate feedback loops and act on concerns.

Training Effectiveness

Conduct training needs analysis. Design or coordinate training sessions and materials. Support development of templates, user guides, quick reference tools, and FAQs.

Business Readiness and User Adoption

Conduct business readiness assessments. Drive readiness checkpoints and go-live planning sessions. Support super users and champions pre- and post-launch.

Continuous Improvement

Conduct post-implementation reviews and adoption checks. Collaborate with business leads to monitor performance improvements. Embed change practices into standard operating procedures.

Qualifications & Experience

Bachelor's degree in Business, Organisational Development, Information Technology, or a related field. Change Management certification preferred (e.g., Prosci, APMG Change Management, ADKAR). Project Management certification is a plus (e.g., PMP, PRINCE2, Agile, SAFe). 5+ years of experience in change management, with at least 3 years focused on IT or technology-enabled projects. Proven experience in business transformation or ERP/system implementations (e.g., SAP, Oracle, Microsoft). Familiarity with both Agile and Waterfall delivery environments. Experience working with cross-functional and geographically dispersed teams.

Competencies Required

Excellent planning and organisational skills. Strong communication, facilitation, and presentation capabilities. Proficiency in tools like MS Office, PowerPoint, SharePoint, and change management platforms. Deep understanding of change management frameworks (e.g. ADKAR, Kotter). Familiarity with IT project lifecycles, SDLC, and system deployment strategies. Understanding of ITIL change control processes. Empathetic and people-focused. Resilient and adaptable in dynamic environments. Confident decision-maker and problem solver. * Collaborative, with the ability to influence at all levels.