Job Description

IT Automation Engineer for MSP

Office-Based | Shoreability | Umhlanga, KwaZulu-Natal (Supporting UK Operations)

About Shoreability

Shoreability is a dynamic Managed Service Provider (MSP) based in Umhlanga, KZN, supporting clients and operations in the

United Kingdom

. We deliver innovative IT solutions that empower businesses to operate efficiently, securely, and with confidence. Our team is passionate about automation, technology integration, and driving service excellence through smart engineering.

About the Role

We're seeking an experienced

IT Automation Engineer

to lead automation initiatives across our MSP environment. This

office-based role in Umhlanga

supports our

UK operations

, focusing on

RMM automation

,

IT scripting

, and workflow optimization. You'll design, develop, and manage automations that enhance efficiency, accuracy, and service delivery across multiple systems and platforms.

Key Responsibilities

Design, develop, and maintain

automation scripts

, workflows, and integrations to streamline MSP operations. Build and manage automations using

Rewst

,

n8n

, or similar orchestration platforms. Develop

RMM automation

for systems such as

Kaseya

,

Datto RMM

, and

Autotask

. Automate key processes including ticketing, provisioning, patching, and monitoring. Troubleshoot, maintain, and optimize automation workflows with strong error handling and logging. Collaborate with service desk, network, and infrastructure teams to identify automation opportunities. Document standards, workflows, and best practices to ensure scalability and consistency.

Requirements

Proven experience in

automation engineering

,

RMM automation

, or

DevOps

within an MSP or IT services environment. Strong

IT scripting

skills in

PowerShell

,

Python

, or

JavaScript

. Hands-on experience with

Rewst

,

n8n

,

Zapier

, or similar workflow tools. Knowledge of

Kaseya

,

Datto RMM

,

Autotask

, and other PSA/RMM or ITSM systems. Understanding of

Microsoft 365

,

Azure

, and IT infrastructure fundamentals. Familiarity with security and backup products such as

Mimecast, Avanan, Axcient, Acronis, ThreatDefence, Huntress, Augmentt, and CIPP.app

. Excellent analytical and problem-solving skills with a proactive approach.

Kaseya certification

is a strong advantage.

What We Offer

Opportunity to lead impactful

MSP automation

initiatives supporting our UK operations. Collaborative, growth-oriented environment in our

Umhlanga

office. Competitive salary and opportunities for professional development and certifications.
Job Type: Full-time

Pay: R20000,00 - R25000,00 per month

Ability to commute/relocate:

Umhlanga Rocks, KwaZulu-Natal 4319: Reliably commute or planning to relocate before starting work (Required)
Education:

Diploma (Preferred)
Experience:

Managed Service Provider : 2 years (Required) IT Scripting: 2 years (Required) PowerShell: 2 years (Required) RMM: 2 years (Required) ITSM: 2 years (Required)
Work Location: In person