Job Description

Job Summary

Responsibilities

Configure, troubleshoot, isolate and resolve all store related IT issues including desktop hardware and software, printers, scanners and other hardware essentials for restaurants

Perform troubleshooting to diagnose and resolve problems at store level ( Repair and replace parts)

Develop and maintain local networks in ways that optimizes store performance

Ensure security and privacy of networks and computer systems

Communicate directly with area managers and restaurant via phone , e-mail and remote diagnostics to identify and resolve IT related queries

Work independently to troubleshoot all support requests and follow escalation policies

Responsible for ensuring all company stipulated software and tools are correctly installed and maintained with the correct versions applied

Responsible for setting up workstations with computers and computer hardware build ups

Responsible for ensuring restaurant workstations are function properly and are well maintained.

Responsible for all IT related matters including the Installing and configuring workstations for new and renovated restaurants.

Provide appropriate information and support in connection with IT issues, such as equipment failure or breakdowns to support center

Troubleshoot and resolve all IT related store issues including desktop hardware and software, printers, scanners and other hardware essentials for stores

Offering off- site IT support as a first line of call for restaurant either through telephonic assistance and/or traveling to restaurants to assist with the resolution of store queries( hardware, software and micros)

Maintain IT systems( Windows 7/10 as well as Microsoft Office applications) in restaurant in order to maximize store operations

Do networking in restaurants if / when required

Organize and schedule upgrades and maintenance without having an adverse effect on restaurant operations

Prepare and conduct in store training sessions (general hardware/software training) where requested by Operations

Participate in testing , documentation and implementation of assigned projects when necessary

Available for IT standby ( during weekends and public holidays)

Troubleshoot all Point of Sales related queries including food and paper and pro-actively address any challenges with operations

Conduct Point of Sales training at store level and during above store training session ( if required)

Proactively work with operations in solutions on IT systems at store level - this includes reporting , checklists as well as feedback reports from Area manager meetings

Liaising with Human Resources and Training in order to effectively support at restaurant level

Ensuring that SCT slips for hardware to restaurants reach Head Office timeously

Requirements

Knowledge of IP Networking and Protocols e.g. HTTP , FTP, DNS, WINS

Understanding of network services e.g. email , internet, firewall , proxy

Above average knowledge of applications ( Office 2010/2013, Internet Explores)

Detailed knowledge of computer hardware ( Desktops, laptops and components)

2 years IT working experience

Knowledge of Windows server 2003/2008

Knowledge of Windows 7/10

Own car - travel extensively

Only SA Citizens will be considered

Kencorp Executive Search

2005

P O Box 136893 Alberton North

2-10

Recruiter

About

Kencorp Executive Search was founded early 2005 and offers the combined expertise of 20 years of experience. Kencorp specializes in sourcing and placing professional and experienced candidates in the Hospitality, Pharmaceutical, FMCG, IT and Legal industries. We provide a fully comprehensive service including screening and reference checking for all our candidates which includes a candidate database and a guarantee period on all our candidates placed. This is to safe-guard you, our client, as well as the candidate and ensures that you are completely satisfied that you have made the right choice for your organization and that the candidate is happy in their new working environment. Kencorp strives to bring you: - Increased profits and sales - Decreased costs Kencorp is proud to be a member of APSO and runs the business strictly according to the APSO Code of Ethics. The Company prides itself in staff solutions for the ultimate results in Client needs and Candidate career choice. The aim is for successful permanent placements and Client/Candidate satisfaction. We are a BEE compliant company and have EME Certification.

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