Job Description

Company Description
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

The IT Asset Coordinator supports the IT team by assisting with IT asset tracking, basic procurement coordination, and general administrative tasks. This role ensures employees have the equipment and licenses they need to work effectively and supports onboarding and offboarding processes. The ideal candidate is organised, detail oriented, willing to learn, and able to communicate well with internal staff.
Key Responsibilities
Asset Management Support

• Update and maintain IT hardware and software records in the Helpdesk system, ensuring accuracy of assigned and returned equipment.
• Tag and record IT assets and update asset registers.
• Coordinate delivery and collection of equipment for new starters, movers, and leavers.
• Capture and track equipment requests to ensure prompt allocation.
• Keep documentation for assigned and returned equipment current and complete.

Procurement & Cost Awareness

• Gather and compare basic quotes from approved vendors.
• Monitor order status and provide the IT team with updates on delivery timelines.
• Tracks spend on IT assets and highlight potential cost-saving opportunities.

Reporting & Forecasting Support

• Assist with preparing reports on asset usage, spend, and license status.
• Support lifecycle forecasting by updating spreadsheets or dashboards with upcoming asset renewals and replacements.

IT Administration

• Schedule and coordinate IT meetings, take minutes, and follow up on action items.
• Maintain IT documentation and assist with reporting on tickets, assets, and activities.
• Provide administrative support to the IT team as needed.

Qualifications
Qualifications & Skills

• BCom, or BSc in IT, Administration, or a related field
• 1-2-year experience in an IT support or administrative role (internships acceptable).
• Basic understanding of IT equipment and software.
• Proficiency in Microsoft Office (Word and Excel essential).
• Strong organisational skills and attention to detail.
• Good communication skills and willingness to learn.
• Analytical thinking with interest in cost awareness and budget tracking.

Key Attributes

• Highly organised with a structured approach to tasks.
• Proactive and resourceful in solving problems.
• Able to manage multiple priorities with minimal supervision.
• Strong sense of ownership and accountability.
• Keen interest in understanding IT operations and processes.

Additional Information
Personal Attributes

• Excellent problem-solving skills backed by solid technical knowledge.
• Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Excellent organisational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• A versatile and service-oriented mind-set.
• Good communication skills.
• Understands the importance of documentation.
• Open to learn, but also willing to teach

Skills Required