It Asset Coordinator

Gauteng, South Africa

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Job Summary
Duties and Responsibilities:

Monitor daily exceptions not seen devices, unknown assets, missing agents.
Ensure devices are correctly assigned to business units, cost centres, and pools.
Coordinate with Finance and Leasing partners for asset lifecycle alignment, ensuring timely renewals and replacements.
Management of IT Asset Leases.
Inventory & Audit Support:

Perform regular reconciliations between V-Track, Intune, and Active Directory.
Support quarterly/annual internal and external audits.
Update asset records with accurate tagging, serial numbers, and location details.
Operational Support:

Manage SysAid tickets related to asset updates, queries, or exceptions
Assist with onboarding/offboarding: ensuring laptops, desktops, and peripherals are properly assigned/returned.
Coordinate with IT Procurement & IT Desktop Support on warranty, repair, and replacements. Ensure cost-effective purchasing while meeting organizational needs.
Escalate Microsoft Intune non-compliant or inactive devices to the Desktop/Cyber teams.
Support patching and version control reporting.
Maintain strong relationships with clients and key stakeholders.
Reporting and Insights:

Produce weekly and monthly dashboards on compliance, missing devices, and V-Track visibility.
Generate detailed reports on IT assets using V-Track
Provide insights and recommendations based on asset data.
Identify root causes for non-compliance and recommend process fixes.

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