Job Description

PURPOSE OF THE ROLE
The key function of this position is to be a IT Systems Engineer with focus assisting the Network & Server Engineers, IT Administrator and IT Systems Manager with day to day duties.
Note: this role has a requirement to support all sites. Therefore, it includes occasional travel to DBN and CPT, in addition to local travel in Johannesburg between sites.
MAIN FUNCTIONS OF THE JOB

• Install and configure of Laptop/ Desktops
• Ensuring Laptop/Desktop patches are up to date and applied
• Upgrading of Laptop/Desktop firmware as they get released
• Limited profile/password functions e.g. password resets
• Assisting new users
• Maintaining Printer
• Update Contact list on Ozone portal
• Remote Support to Users
• Log call with Dell for laptop related issues
• Able to support Mobile devices, configuration of Sandblast Connect and Sanblast Protect on mobile devices.
• Pre-setup of Desk for new starters
• Follow-up with users on daily reports where actions required e.g. reboots
• Follow-up with users where software patches must be applied e.g. Google Chrome, Apple patches etc
• Ensure that information security system conforms to the requirements of ISO 27001 within the responsibilities assigned to the role.

SKILLS REQUIREMENT

• Good Verbal skills
• Good understanding of Windows 10
• Knowledge of Microsoft applications
• Willingness to work overtime or flexible hours - standby shift on rotation
• Attention to detail imperative.
• Ability to multi-task is essential.
• Able to perform under pressure.
• Ability to adapt to change.
• Open to learn and grow essential.
• Take accountability and ownership.
• Rule follower
• Dependable
• Understanding of cyber security methodologies
• Good team player, self-confident, motivated, and independent

QUALIFICATIONS AND EXPERIENCE

• Matric;
• Diploma in IT / Relevant tertiary qualification
• Must have a car and valid driver licence
• A+ and N+ qualification

Skills Required