Job Description

Our client is a leading South African microlending company dedicated to providing accessible and responsible credit solutions to clients. Leveraging advanced technology and data-driven decision-making, we deliver fast, fair, and flexible loan products tailored to client needs. Our innovative approach combines cutting-edge digital platforms with a customer-centric ethos to empower financial inclusion and improve credit health. We pride ourselves on transparency, regulatory compliance, and continuous improvement to ensure a seamless lending experience.



Join us and be part of a dynamic team transforming the microlending landscape through technology and service excellence.



Job Summary



We are seeking a proactive and technically skilled IT Administrator who will take ownership of all local IT infrastructure, networking, and system support. The successful candidate will be responsible for maintaining a secure and reliable IT environment, providing second-line user support, and ensuring business continuity through effective systems administration and vendor coordination.



This is not a first-line helpdesk role -- the candidate must be confident managing and improving key IT systems independently.



Key Responsibilities



IT Infrastructure & LAN Support



Deploy, configure, and maintain office network equipment (switches, routers, firewalls, cabling, Wi-Fi, and printers).



Ensure high availability and stability of LAN and internet connectivity for all staff.



Proactively monitor network performance, troubleshoot issues, and implement improvements.



Maintain VoIP and telephony systems in coordination with service providers.



Support server infrastructure (file servers, domain controllers, backup servers).



Manage Active Directory (users, groups, GPOs, and permissions).



Ensure IT asset management, including procurement, inventory, and lifecycle tracking.



IT Services & Security



Provide second-line support for hardware, software, and connectivity issues.



Manage system backups, antivirus, endpoint protection, and patch management.



Implement and enforce IT security protocols (access controls, password policies, compliance with POPIA/FICA).



Ensure disaster recovery readiness and participate in business continuity planning.



Liaise with external vendors for advanced support, licensing, and procurement.



Evaluate and implement new IT solutions to improve efficiency and security.



User & Systems Support



Provide escalated support to internal staff and resolve complex IT issues.



Assist with integration of IT systems with CRM and business tools.



Develop internal documentation for IT procedures and provide basic training to staff.



Support reporting and data analysis tools (Excel, Power BI, SQL exposure advantageous).



Candidate Requirements

Minimum Requirements:

Degree/Diploma in IT or related field.



2-4 years of IT support experience, with a focus on LAN/network administration.



Strong troubleshooting skills across hardware, software, and networking.



Hands-on experience with Active Directory, Windows Server, and Office 365.



Familiarity with IT security best practices and data protection.



Ability to work independently and take ownership of IT environments.

Preferred:

IT certifications (CompTIA Network+, CCNA, Microsoft Certified).



Previous experience in a call centre or financial services environment.



Experience with VoIP and telephony systems.



Exposure to SQL, Power BI, or system reporting tools.



What We Offer



A fast-paced and collaborative working environment.



Opportunity to drive IT improvements and innovation.



Competitive salary and professional development opportunities.



A key role in shaping IT operations and ensuring secure, reliable infrastructure