Job Description

We are seeking a proactive and detail-oriented IT Administrator to join our growing team. This is a fantastic opportunity for someone with a solid foundation in IT support and systems administration, who thrives in a dynamic environment and enjoys keeping systems running smoothly.
This position requires strong organisational skills, process ownership, and the ability to flag and resolve issues quickly to maintain customer satisfaction and operational efficiency.
Qualifications
Relevant IT certification is essential
Knowledge, Skills and Experience

• 2-3 years of relevant experience
• Proven experience in a similar IT Administrator, Systems Administrator, or IT Support role in IT Helpdesk
• Strong knowledge of Google workspace and server environments.
• Familiarity with cloud platforms (e.g., Microsoft 365, Azure, or Google Workspace).
• Solid troubleshooting and problem-solving skills.
• Ability to prioritise tasks and manage time effectively.
• Excellent communication and interpersonal skills.
• Working with budgets and numbers
• Good numerical ability
• Good communication and interpersonal skills
• Problem-solving skills
• Planning and organisational skills
• Customer service skills

Key Responsibilities

• Provide 1st line support to staff across the organisation with general IT administration.
• Logging tickets for various IT platforms and assisting with ensuring tickets are logged and escalated to relevant departments to resolve.
• Assist the IT department with all finance related queries, loading all vendors, processing of payments, follow up on all invoices and general administration related to purchase orders.
• Schedule and arranging couriers to assist in sending equipment to stores
• Support onboarding/offboarding processes for employees.
• Assist with IT projects, upgrades, and system migrations.
• Support the IT department with general administrative functions

Skills Required