Job Description

Position title : IT ADMINISTRATOR

Position reports to : Head of IT Operations

Business Unit : IT Stock and Procurement

About the role:

Support an effective computer environment to make users more productive in executing their


business processes. Ensure minimal disruption in user IST environment by solving problems on time and

getting to root causes and therefore eliminate problem from not happening again.Assist in giving user an excellent experience within their IST environment.

What you will be doing:

Stock control for all end user IT equipment & software licenses, allocating notebooks. Stock allocation of all mobile products including sim cards, ensuring most costs effective packages are used and sims not being used are cancelled. (prevent abuse) Obtaining like for like quotes from approved suppliers. Creating purchase orders and GRN's (as per approval from IT) Storeroom stock control. Ensuring minimum stock levels are kept at all time. Ensuring recoveries from staff when negligent in damaging loosing user equipment. Placing order with Vendors and follow up to ensure service or equipment delivered.

What you will bring:

Experience / Education:

3-5 years' experience with IT stock and procurement. Skills required: Systematic problem finding and solving Skill, Support Skill, Telephone Skills, Organizational skills, Computer Technical Skills, Teamwork, Customer Care, Service Excellence, Communication Competencies required: Confident, Communication, positive, team player, analytical, self-motivation, enthusiasm, proactive, independent, customer focused Major drivers of work volume: Telephone Skills, Effective Communication Skill, User Computer Literacy, Software Installations/Upgrades, Administration and tracking. Interface / relationships with: Internal: All companies within the group of companies plus all IT staff. External: Various suppliers and service providers

KPI's:

Asset and stock management always updated. (Required for billings/recoveries) Mobile sim management always updated and, on most cost, effective package. Continual follow up and pushing suppliers to deliver equipment/services Obtaining accurate quotes within SLA Teamwork Minimum stock levels always kept * Communication