Job Description

IT Account Manager (JB4065)
Fourways, Johannesburg
R45 000 - R55 000 CTC per month plus comm.
Permanent

Account Manager with previous experience specific to Managed IT services required to join a growing team.
You will be responsible for cultivating robust client relationships to boost revenue growth and enhance customer satisfaction.

Minimum Requirements:
8 or more years of Account Management experience specific to IT.
Proven track record of growing business within a customer base.
Product knowledge required: Cybersecurity, Hosting, Cloud, 365, IT managed Services, LAN infrastructure, Voice, ISP services.

Duties and Responsibilities:
Daily management of client accounts to ensure continued business.
Continuously demonstrate the value of products and services to clients.
Build long-term relationships based on trust, respect, and value.
Effective communication with clients to understand needs and convey product/service details.
Primary contact for customer account matters; adept at contract negotiations.
Collaborate with sales and marketing to exceed client expectations.
Maintain detailed client account notes and inventory records.
Analyse customer behaviour data for actionable insights.
Advocate for client needs to enhance the buying experience.
Identify upsell, renewal, and cross-selling opportunities.
Showcase in-depth knowledge of company products/services.
Stay informed on industry trends for improved customer satisfaction.
Promptly resolve customer issues to prevent escalation.
Formulate strategies to meet evolving customer needs.

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.

Kontak Recruitment