Job Description

Job Title: Support Technician About Us: 123NET FIBRE is a rapidly growing Internet Service Provider, dedicated to delivering high-quality and reliable fibre Internet solutions to our customers. Our mission is to connect the world with advanced, innovative, and affordable network solutions. We pride ourselves on our exceptional customer service and our commitment to staying ahead of the curve in the constantly evolving world of technology. We are currently seeking a talented and experienced Support Technician to join our team. The ideal candidate will have a strong background in network and fibre equipment configuration, troubleshooting, and maintenance. Job Summary: 123NET FIBRE, a leading Internet Service Provider, is seeking an experienced Support Technician to join our team. In this role, you will be responsible for configuring, installing, and maintaining routers, Wi-Fi devices, Wi-Fi links, and other network and fibre equipment, as well as providing exceptional customer support. The ideal candidate will have at least 2 years of experience in a similar role, a strong understanding of networking and fibre technologies, and excellent problem-solving and troubleshooting skills. Responsibilities:

• Configure, install and maintain routers, Wi-Fi devices, Wi-Fi links, and other network and fibre equipment
• Provide exceptional customer support, addressing inquiries and resolving technical issues promptly
• Troubleshoot and diagnose network and fibre-related problems
• Follow company rules and regulations to ensure the quality and security of network infrastructure
• Collaborate with team members to optimize network performance and customer satisfaction
• Assist with network expansion projects and upgrades as needed
• Maintain up-to-date knowledge of industry trends and best practices

Requirements:

• At least 2 years of experience in a similar role, preferably within an Internet Service Provider
• Strong understanding of networking and fibre technologies
• Proven ability to configure routers, Wi-Fi devices, Wi-Fi links, and other network equipment
• Excellent problem-solving and troubleshooting skills
• Exceptional customer service and communication skills
• Ability to work both independently and as part of a team
• Relevant certifications (e.g., CCNA, CCNP, Network+, etc.) are a plus
• Minimum education level: Grade 12 /N4 (Matric)

Technical Requirements: Configuration of routers (all brands). Able to troubleshoot and diagnose network-related issues. Configuration of Ubiquiti wireless devices. Basic Mikrotik setup and configuration. To Apply: If you are a skilled Support Technician with the required qualifications and experience, please submit your resume and a brief cover letter to jobs@123net.co.za with the subject line "Support Technician Application." We look forward to reviewing your application and discussing the opportunity further with qualified candidates. Job Type: Full-time Salary: R5,000.00 - R6,000.00 per month Experience:

• IT: 2 years (Preferred)