Job Description

Our client is a Private Company which owns several established Retail outlets in the Western Cape. They are expanding and have a need for enthusiastic people to support this growth, which includes an HR Officer position based at one of our stores in, Cape Town.
The IR and HR Officer is responsible for providing comprehensive Industrial Relations and Human Resources support across all stores. The role ensures compliance with labour legislation, company policies and HR best practices while supporting managers with disciplinary, performance, recruitment and employee-relations matters. The Officer also assists with HR administration, data integrity and the effective implementation of HR processes across the Group.
Must be willing to travel to all stores within the Group, including areas such as Gugulethu, Khayelitsha, Eerste Rivier, Belhar, Athlone and surrounding regions.
Reporting Line

• Reports directly to the Group HR Manager.
• Functionally supports Regional Operations Managers and Store Management on IR and HR matters

Key Requirements:
Industrial Relations (IR)

• Management of the full disciplinary function, from issuing written warnings to coordinating and presenting the company's case in disciplinary inquiries.
• Guide and support store and regional managers on matters related to misconduct, incapacity, poor performance, grievance handling and conflict management.
• Prepare, coordinate and manage disciplinary inquiries, ensuring all documentation, evidence and notices comply with the Labour Relations Act.
• Represent the company in internal hearings and assist with matters referred to CCMA.
• Provide advice on progressive discipline and ensure consistency in the application of company policies.
• Investigate incidents, compile investigation reports and recommend appropriate action.
• Maintain an IR tracker and ensure all cases are recorded, monitored and closed out.

Human Resources (HR)

• Support end-to-end recruitment, including drafting adverts, screening, reference checks and onboarding documentation.
• Management of the full contract lifecycle, including drafting, issuing and administering fixed-term contracts, probation contracts and permanent contracts, as well as monitoring expiry dates and processing conversions from fixed-term to permanent employment.
• Ensure accurate completion of EEA1 forms, employee files, HR documentation and induction processes.
• Assist with HR compliance requirements, including Employment Equity, Skills Development and Health & Safety.
• Maintain HR records, staff movement forms, confirmation letters, contracts, job descriptions and database updates.
• Assist with the roll-out of HR policies, training and communication across stores.
• Conduct on-site visits to provide HR support, follow up on outstanding matters and ensure procedure compliance.

Payroll & HR Systems Support

• Work with Payroll and HRIS teams (e.g. Sage 300 People) to ensure accurate employee data, movements and documentation.
• Check employee changes, terminations, promotions and benefits updates for accuracy.
• Assist stores with timesheets, hours queries and policy compliance on work schedules.

Performance & Compliance

• Assist with performance management processes, performance warnings, PIPs and monitoring progress.
• Conduct compliance checks at stores regarding HR processes, files, PPE registers, training attendance and employment documentation.
• Support audit requirements by ensuring HR documents are accurate and updated.

Employee Engagement & Communication

• Assist in communicating HR initiatives, updates, training and company memos.
• Provide support to employees regarding HR queries, leave, policies, contracts and grievance matters.

Desired Experience & Qualification

• Grade 12
• HR or Labour Relations qualification (preferred).
• 2 to 3 years HR or IR experience, preferably in Retail or FMCG.
• Knowledge of BCEA, LRA, EEA and company policies.
• Strong administrative and organisational skills.
• Experience in disciplinary processes and investigations.
• Valid driver's licence.
• Must be willing to travel to all stores within the Group, including areas such as Gugulethu, Khayelitsha, Eerste Rivier, Belhar, Athlone and surrounding regions.
• Proficiency in MS Office, Time and Attendance and HR systems

Salary: R20,000 Monthly
Travel allowance: R3000
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments.
Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email

Skills Required