Job Description

IP Operations Manager
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Develop and administer Programs and Performance project tasks and reporting requirements that enhance HR effectiveness and efficiency and enable management information for decision making in line with business needs, Programs and Performance plans, quality standards and cost budgets.
DHL Global Forwarding has an opening for a IP Operations Manager in Johannesburg, South Africa. Join us in connecting people and improving lives!
In this IP Operations Manager Position

• Improve Industrial projects service levels and internal KPI's
• Improve Customer satisfaction and adherence to Customer SLA's
• Develop and motivate staff
• Improve IP profitability
• Improve IP industry compliance
• Improve IP company policies
• Improve productivity
• Liaising with External Stakeholders being:

o DHL Customer Base
o DHL Suppliers
o DHL Partners * Liaising with Internal Stakeholders being:
o OFR Product
o AFR Product
o LMS Product
o RFR Product
o Sales (BDM's) & Customer Service (KAM's)
o Regional Management E Cape & KZN
o Country Management PM/RO/IT for functions and support * Ensure IP compliance with Industry and Internal DGF policies and standards

• Participating in customer solutions development and implementation of new accounts.
• Ensure IP is optimally resourced to meet service standards.
• Visit customers to maintain customer relationships, research customer needs and monitor customer satisfaction.
• Maintain relationships with suppliers and manage supplier performance.
• Monitor the IP, customer and shipment profitability.
• Oversee and assist with estimates and RFQs/tenders.
• Ensure timely processing of invoices in line with DGF financial controls
• Ensure continuous improvement by implementing First Choice, Station Improvements and adherence to quality policies.
• Produce weekly, monthly reports and other ad-hoc reports as maybe required by management.
• Develop a high performance service culture within the functional department.
• Plan, organize and direct and efficient and effective functional department.
• Develop KPIs with team members and monitor individual performance.
• Consult performance appraisal.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department Procurement and Vendor Management
• Lead the procurement of goods and services and transportation capacities in order to reduce costs and ensure quality and supply as needed by the business / function in scope.
• Cooperate with the DGF ZA procurement specialist to ensure compliance with all required procurement policies and processes.
• Ensure that appropriate supplier evaluations have been planned, performed and documented in accordance with ISO and relevant SOPs.
• Ensure all suppliers for the department have the required valid certificates and licences in place.

Now, here is what we need from you!

• Excellent command of the English language (both written and verbal)
• Proven ability to work under pressure and a demonstrated ability to use own initiative
• High level of attention to detail
• Willingness to work after hours and on week-ends
• Interpersonal skills
• Good understanding of Financial principles
• Influencing skills
• Negotiation skills
• Planning and organising skills
• Business Processes skills
• Project Management
• Presentation skills
• Ability to work unsupervised
• Financial knowledge / skills
• Computer Literate
• Analytical, planning & organization and problem solving skills
• Customer interfacing skills.
• 5 years relevant industry experience in a Managerial role
• 3 years commercial/key account management experience

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Competitive salary

Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics #LI-MEA

Skills Required