Job Description

IP Customer Retentions & Pricing Specialist
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
The overall purpose of the role includes ensuring accurate and timely completion of quotes for Industrial Projects, increasing the win ratio for quoted work, and retaining and developing existing Business Customers (BC) within an assigned portfolio by generating additional revenue through enhanced share of wallet and value-added services. Additionally, it involves gathering customer and market information to keep Product departments updated on current trends.
DHL Global Forwarding has an opening for a IP Customer Retentions & Pricing Specialist in Johannesburg , South Africa. Join us in connecting people and improving lives!
In this IP Customer Retentions & Pricing Specialist position

• Provide Industrial Projects estimates to existing and new customers.
• Follow-up with all customer requests which could be potential sales opportunities (identify high probability win projects).
• Maintain proactive communication/relationship with colleagues and managers.
• Maintain and keep estimate register up to date.
• Supply month end summary (KPIs) to IP managers
• Coordinates customer queries through product / sales support.
• Builds rapport and trust with customers.
• Assesses customers' needs
• Recommends solutions based on customer needs by using industry knowledge and product solutions.
• Owns and maintains the Customer Standard Operating Procedure
• Facilitates business implementation through the implementation team.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
• Usage of DGF CRM system.
• Maintain and support interdepartmental relationships.
• Collaborate with colleagues across the organization to achieve shared goals.
• Work with Global team on complex project bids
• Prepare and realize project offerings.
• Responsible for product targets as defined within existing portfolio.
• Responsible for budgeted growth in additional business within existing customer portfolio.
• Ensure Customer commitments are clearly communicated to respective operations - clear business set up process.
• Perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.
• Informal influence to enable improvement and change within the organization.
• Assist Global Bid Team where large projects require commercial and technical solutions
• Achieves targets aligned with business goals.
• Demonstrates structured, efficient work processes and methods.
• Uses sound judgment, manages risk and anticipates impact on overall business.
• Accomplishes own tasks whilst in support of corporate goals.
• Increase Win Opportunities through accurate completion.

Procurement and Vendor Management

• Lead the procurement of goods and services and transportation capacities in order to reduce costs and ensure quality and supply as needed by the business / function in scope.
• Cooperate with the DGF ZA procurement specialist to ensure compliance with all required procurement policies and processes.
• Ensure that appropriate supplier evaluations have been planned, performed, and documented in accordance with ISO and relevant SOPs.
• Ensure all suppliers for the department have the required valid certificates and licences in place.

Now, here is what we need from you!

• Knowledge and experience of industrial projects ocean freight (including breakbulk, RORO, part charter and charters)
• Knowledge and experience of abnormal road transportation within South Africa and neighboring countries is advantageous
• Outstanding communication and negotiation skills and the ability to focus on outcomes.
• Proven ability to build and manage relationships.
• Ensure a sound understanding of, show knowledge of and be strongly conversant in our industry workings.
• Strategic thinking
• Persuasiveness
• Systematic problem solving. Achievement oriented
• Microsoft Office applications
• Good time management skills
• Customer Management Skills
• Be able to communicate with customers effectively and have a good telephone manner
• Be a team player
• Be able to work under extreme pressure and be an achiever
• Must be self-motivated
• Must have good interpersonal skills
• Good negotiating skills and be able to influence customers
• Ability to work unsupervised
• High level of attention to detail.

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Opportunities for international travel and exposure within the Freight Forwarding Industry.
• Potential for full-time employment upon successful completion of the program.

Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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