Job Description

At Collinson, we power customer engagement and loyalty for some of the world's biggest brands. With over 25 years of innovation in travel, insurance, and lifestyle benefits, our services now reach over 400 million customers worldwide. From launching the original Priority Pass to redefining travel insurance through Columbus Direct, innovation is part of our DNA.


We're on a mission to do good beyond profit, and we're proud of the diverse, passionate team of 1,800 people driving that forward.

About the Role

We're looking for a Claims and Assistance Support Administrator to join our high-performing team. You'll play a key role in supporting our travel claims and assistance operations by managing case data, reviewing reserves, and ensuring smooth communication between internal teams and external partners.

Key Responsibilities

Process and review invoices, statements, and assistance case data.


Ensure accurate input and reporting in our claims systems.


Communicate with policyholders and internal teams via email and phone.


Register new assistance and claims cases quickly and accurately.


Conduct monthly reserve reviews and collaborate with finance and medical teams to resolve outstanding issues.


Maintain SLAs and deliver a high standard of service across all touchpoints.


Act as a knowledge point for invoice and reserve-related queries.

What We're Looking For

Strong written and verbal communication skills in English.


High attention to detail and numeracy.


Organised, proactive, and comfortable working under pressure.


A true team player who is also confident working independently.


Familiarity with claims systems (e.g. Magenta) is a plus.


A professional, empathetic, and customer-focused approach.

Success in This Role Means

Timely and accurate processing of claims and case data.


Clear, responsive communication with internal and external stakeholders.


Proactive reserve management and case closure.


Supporting collaboration and continuous improvement across teams.

Why Work with Collinson?

Global presence with 28 locations and over 800 clients


Purpose-driven culture with a focus on people and community impact


A commitment to innovation and investment in employee growth


Collaborative, inclusive, and supportive team environment

Ready to take the next step in your career with a global innovator in travel and loyalty? Apply now and help us deliver exceptional experiences to millions of travellers worldwide.