Job Description

Are you detail-oriented, customer-focused, and experienced in order processing?

My client is seeking a dynamic and organized Invoice Specialist to join their team and play a key role in ensuring seamless order fulfillment and customer satisfaction.

This position is based in Midrand, Gauteng.

Responsibilities:

• Order Processing:

• Receive and process customer orders accurately and efficiently using the company's order processing system.
• Ensure orders are processed within the agreed timeframe and customer service level agreements (SLAs).
• Confirm order details with customers, including product codes, prices, and delivery dates.
• Communication and Coordination:

• Liaise with the logistics and warehouse teams to ensure timely and accurate order fulfillment.
• Handle customer orders via phone, email, and Customer Portals, resolving pricing and quantity discrepancies promptly.
• Coordinate with other departments to ensure smooth and efficient order processing and delivery to customers.
• Customer Interaction:

• Monitor order status and update customers on any delays or issues, maintaining proactive communication.
• Work closely with the sales team to resolve order-related complaints or issues promptly and effectively.
• Provide information and support to the sales team as needed.
• Documentation and Record Keeping:

• Ensure all required documentation, such as purchase orders and invoices, are accurate and complete.
• Maintain customer records and update the database to ensure accurate and up-to-date information.
• Continuous Improvement:

• Continuously review and improve order processing procedures to enhance customer satisfaction and improve efficiency.
• Track and report customer feedback to management and other relevant departments to contribute to overall improvement.
• Issue Resolution:

• Manage and resolve customer orders and invoice complaints efficiently through the appropriate channels.
• Assist with other duties as required by management.

Qualifications and Experience needed:

• Completed Matric or relevant finance qualification
• 3 years experience within the same role
• FMCG industry is preferred

If you are interested in this opportunity, please apply directly. For more finance jobs, please visit
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

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