Job Description

The Model Portfolio Team is a dynamic team within the platform, which focuses their servicing efforts on the administration and servicing of model portfolio providers which may include fund administration responsibilities.
Responsibilities:

• Provides a holistic service to Model Portfolio Providers who manage model portfolios on behalf of their clients, as well as to Independent Financial Advisors with a FAIS Category II license managing model portfolios for their clients
• This includes managing and controlling restructures, rebalances and fund replacements including the relevant communication, monitoring, and reconciling of requests/instructions
• Managing and controlling any bulk requests for Model Portfolio restructure and rebalances by managing the client's expectations and monitoring progress of bulk transaction processing
• Build and maintain relationships with all internal and external stakeholders
• Proactively facilitate communication via telephonic and/or e-mail interactions thereby keeping clients informed regarding any activity around their queries
• Calculate and check incorrectly processed transactions to determine corrective actions which may result in a financial impact to the business
• Support to Independent Financial Advisors and investor base
• Liaise with data management and reporting team
• Offer web support through regular training for our client's model portfolio providers on the online platform capabilities
• Offer support on any web enhancements and initiatives which may require input and testing
• Technical assistance on unit trust instruments both to sales, advisor services and other internal stakeholders
• Review of pricing errors
• Project management of special instructions on the investment platform which may cover a range of fund managers

Managing all aspects relating to unit trust funds on the platform:

• Loading
• Amendments
• Notification of changes
• Agreements
• Management company reporting
• Recoupment invoicing to management companies
• Negotiation of adding and removal of funds on the platform

Internal business analysis and reporting:

• Run daily, weekly, and monthly reporting to management companies, model portfolio providers and independent financial advisors
• Perform analysis of ageing items in terms of our service level agreements in place
• Analysis of queries received to determine possible trends and create efficiencies

Requirements:

• Minimum of 5 -7 years industry experience, particularly in the LISP environment
• Minimum of 3 + years' experience in servicing Independent Financial Advisors would be preferable
• 3 - year relevant Diploma or Bachelor/Commercial degree will be an advantage
• Advanced experience in Excel (including pivot tables, macros) and other reporting tools
• Business Analysis qualification an advantage
• In-depth experience and insight to Investment Platform Model Portfolio offering

Competencies:

• A strong belief in doing the right thing
• Driven by results
• A client focused and collaborative approach
• Ability to analyse, interpret and assimilate information