Job Description

We are looking for a highly skilled and detail oriented Investigation facilitator Supervisor to join our dynamic team. The ideal candidate must have strong leadership abilities, a keen eye for detail, and a deep understanding of investigation processes within the insurance or financial services sector. This role requires a professional who can lead a team, ensure compliance with regulatory requirements, and drive process improvements that enhance efficiency and integrity across all investigations.



You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.





YOUR RESPONSIBILTIES WILL INCLUDE:


Oversee and coordinate all investigation processes to ensure timely completion. Review and approve preliminary investigation reports before submission. Provide mentorship and guidance to investigators, ensuring adherence to company policies. Collaborate with HR, Compliance, Forensics, and other departments to implement remedial actions. Ensure accurate documentation of investigations, findings, and remedial actions. Maintain confidentiality and integrity of sensitive information throughout all processes. Identify and implement process improvements to enhance investigation efficiency. Oversee the preparation and submission of debarment packs for tied agents and brokers. Monitor debarment cases and ensure compliance with FSCA requirements. Provide training and development to the investigation team on methodologies and compliance standards.


Relevant tertiary qualification RE5 certification (advantageous). 3-5 years' proven experience in investigations, preferably within the insurance or financial services industry. 3-5 years' experience managing or supervising investigation teams. Strong leadership, analytical, and critical thinking skills. Excellent communication and report-writing abilities. In-depth knowledge of the financial sector, FAIS Act, and relevant regulations. Ability to handle sensitive information with discretion and integrity. Proactive and solution-oriented approach to identifying and addressing inefficiencies.




Equity Statement: We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. "Preference will be given to suitably qualified individuals from previously disadvantaged groups in South Africa."