Job Description

Overall Purpose of the Role

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Join a dynamic, purpose-driven team where your ability to coordinate medical, security, and logistical support makes a real difference in people's lives. As the first point of contact for clients and subscribers, you'll play a vital role in delivering swift, accurate, and compassionate assistance--24/7. You'll collaborate with expert teams across operations, medical, and security to resolve complex situations and ensure a seamless experience for our members. This is more than a job--it's an opportunity to be part of a global mission that values empathy, excellence, and teamwork.

Key Responsibilities

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Service Delivery

Respond to client requests with professionalism and empathy, ensuring timely and effective assistance. Collaborate with medical and security teams to coordinate services. Accurately document cases and manage them with urgency and care. Communicate logistics clearly and follow billing procedures. Escalate cases when needed and seek feedback for service improvement.

Other Duties

Build positive relationships internally and externally. Promote company values and maintain a clean, safe workspace. Participate in training and contribute to team development. Perform additional tasks as assigned.

Occupational Health & Safety

Promote safe work practices and ensure compliance with OH&S policies. Participate in inspections, training, and incident reporting. Maintain equipment and act as a safety role model.

Requirements

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Skills & Knowledge

Strong operational and logistics capabilities with excellent multitasking and prioritization skills. Exceptional customer service mindset with the ability to understand and respond to complex requests. Resilient under pressure, detail-oriented, and quick to grasp situations and requirements. Clear, confident communicator--both written and verbal--with strong situational awareness. Collaborative team player with solid IT proficiency (Microsoft Outlook, Word, etc.).

Core Competencies

Integrity & Ethics

: Trusted, honest, and aligned with company values.

Operational Excellence

: Detail-focused, responsive, and committed to high-quality service delivery.

Communication

: Proactive, clear, and informative in all interactions.

Drive & Energy

: Results-oriented, persistent, and enthusiastic.

Teamwork & Adaptability

: Works well across diverse teams and environments.

Experience & Qualifications

1-2 years in logistics or customer service (call center, travel, or healthcare experience preferred). Completed secondary education (Matric/Grade 12); tertiary education is a plus. Fluent in English; additional languages are an advantage.

Work Conditions

Shift-based role with occasional overtime, depending on operational needs.

Be the Difference -- Join Our Global Response Team!

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Step into a role where every call matters. At International SOS, you'll deliver life-saving support across medical, security, and logistics--24/7. Collaborate with expert teams, solve urgent challenges, and make a real impact on people's lives worldwide.

Ready to make a difference? Apply now.