Job Description

Location: South Africa (with potential remote flexibility)
Reporting To: CEO
Job Overview:
My client is seeking an experienced and proactive Internal Team Manager to oversee and optimise the performance, structure, and output of our internal team. This strategic role will drive day-to-day operational excellence, ensuring strong internal discipline, smooth team coordination, and continuous improvement. The ideal candidate will possess a strong background in digital marketing, people management, and performance metrics, combined with an understanding of HR processes and a knack for client engagement. This is a pivotal leadership role within a dynamic and growth-oriented environment.
Key Responsibilities:
Team Management & Leadership

• Oversee the daily activities of the internal team to ensure productivity, engagement, and efficient delivery.
• Identify and resolve issues related to time management, staff morale, or team discipline.
• Promote a culture of accountability, continuous improvement, and high performance.

Performance Monitoring & Coaching
Regularly assess individual and team output and work quality.
Deliver feedback and implement coaching strategies to support development. * Maintain high standards of work through structured evaluations and performance tracking.
Client Engagement & Relationship Management

• Act as a point of contact for clients when needed, ensuring seamless communication and service delivery.
• Liaise between clients and internal team members to align expectations and outcomes.

Monitor client satisfaction and address concerns proactively.
Resource Planning & Staffing
Identify skill and capacity gaps within the team.
Make recommendations on upskilling or hiring needs to meet business objectives.
Discipline & HR Oversight
Enforce company policies and professional standards across the team.
Address disciplinary issues tactfully and within legal and ethical guidelines.
Support a positive and inclusive work environment.
Metrics & Reporting

• Track, analyse, and report on operational and digital marketing performance metrics.
• Use data-driven insights to inform leadership decisions and guide team strategy.

Cost & Software Management

• Monitor internal software tools and resource usage to control operational costs.

Identify and eliminate inefficiencies or redundancies.
Process Improvement & Operational Excellence

• Streamline workflows and implement best practices in time management and project execution.

Align internal team operations with overall company objectives.
Training & Development
Facilitate continuous learning and upskilling within the team. * Keep team knowledge current with industry trends, tools, and methodologies.
Qualifications & Skills:

• Proven experience in team management, HR, or operational leadership roles.
• Strong understanding of digital marketing operations and key performance metrics.

Excellent leadership, coaching, and communication skills.
Ability to assess performance objectively and implement improvement plans. * Experience in client relationship management and service delivery.
Strong organisational and time-management abilities.
Familiarity with tools related to marketing, project management, and performance reporting.
Professional approach to handling disciplinary matters.
Analytical mindset with a focus on continuous improvement and results.
Background in HR or related fields is advantageous.
Requirements:

• Bachelors degree in Business Administration, Human Resources, Marketing, or related field (certifications are a plus).
• 5-7 years of relevant experience in team leadership, digital marketing, or operations management.

Proficiency in reporting and data analysis.
Strong leadership presence and the ability to motivate and inspire teams. * Confidence in managing client communication and internal performance evaluations.
Ability to work independently and report directly to the CEO.
Familiarity with CRM, project management, and analytics software.
What They Offer:
A key leadership role within a growing, innovative company.
Competitive salary and performance-based incentives.
A fast-paced, collaborative work environment focused on results.
The opportunity to shape internal culture and operational success.