Job Description

Internal Sales Supervisor - Parts Sales DepartmentQualification

• Matric

Requirements

• Minimum 2 years experience in the parts industry, automative, trucking or earthmoving.
• Experience in managing an internal sales team and the ability to manage multiple projects simultaneously.
• Proficiency in the English language and communication skills (reading, writing, grammar, spelling, etc.). Afrikaans proficiency would be preferred.
• Strong mathematic skills.
• Experience with an accounting package, specifically Pastel Evolution, is preferred.

Duties

• Supervision of internal sales and support staff to meet set targets.
• Consistently ensure that business is always conducted with integrity and that behavior aligns with company values.
• Remain knowledgeable of key processes, product range, business initiatives and internal resources to assist the sales team in accomplishing company goals.
• Overseeing and maintaining the ticket system.
• Ensure that quotations, sales orders and invoicing processes are functioning within the required timelines.
• Telephone calls are promptly and professionally attended to.
• Address customer queries and concerns in a timely and professional manner.
• Providing regular feedback where necessary.
• Resolve any issues that may arise in respect of any return of goods.
• Going above and beyond to exceed customer expectations.
• Monitor and improve all internal sales related systems and procedures.
• Build and maintain strong relationships with customers and suppliers.
• Provide product advice and support.
• Procurement related functions.
• Drafting various forms of correspondence.

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