Job Description

Internal Sales Representative

The role of Internal Sales Representative is a customer services role, which sees our Internal Sales Representatives as the first point of contact, responsible for building strong relationships and delivering excellent service both internally and externally. This position offers the successful candidate an excellent opportunity to utilize and develop their skills within a dynamic multinational company. IMCD SA (Pty) Ltd is looking for a dependable, meticulous person to join our Pharma Business Unit.

Person Profile: Targeted Skills & Capabilities

You will:-

Use JDE, Salesforce and be computer literate. Have excellent written and verbal communication skills, you will build relationships telephonically and by putting together professional e-mails and listening to and understanding client's orders and colleagues' instructions. Be resilient, and able to multi-task and work under pressure. No two days are the same at IMCD. We work at a fast pace, and often encounter tight deadlines. You will have demonstrable experience in working to an excellent standard when under pressure, adapting to complex or challenging situations as they arise. Be solution focussed - our Internal Sales Representatives work with our internal teams and customers to overcome challenges, solve problems, and constantly seek to improve processes. You will be resourceful, able to understand and assess a situation quickly, and calmly identify and implement solutions / improvements. Have a can-do attitude - our values are central to all that we do. You will go a long way if you use your initiative and common sense, and are happy to roll up your sleeves up and support the wider team. Be a team player - supporting colleagues when needed and working as part of a team is essential to our success. Be highly numerate - giving quotes, placing orders, preparing reports or working with spreadsheets. Being able to spot discrepancies, working with percentages and in general be comfortable working with numbers. Be IT proficient - we will train you on our key systems, but we would like you to have a good understanding of Word and Excel and be comfortable producing e-mails and letters. Have administrative / sales experience - at least 5 years in a similar function
Experience in the Pharma, Food and/or Personal Care industries will be an advantage.

The position is responsible for:

First point of contact for customers in relation to order placement. Receiving customer orders, this can be via email, phone, MyIMCD or Customer Care 360, and placing these in our URB system. Sales include stock sales, consignment sales, ex-wharf sales. Processing all orders in line with IMCD standard procedures. Manage customer accounts in its entirety for smaller customers in the Business Unit. Regular telephonic contact with allocated customers to develop existing business with them.
Development and expansion of product portfolio for allocated customers.
Creation and submission of offers, including price responsibility, by updating and maintaining the prices in SalesForce on a quarterly basis. Independent processing of customer inquiries including complaints. Technical advice, in consultation with Principal Manager, to customers on the development of formulations, including appropriate sampling. Report maintenance and documentation in the CRM system (Salesforce) Responsibility for budget and requirements planning. Stock Management: Working closely with local Principal Managers to ensure an optimal stock holding. Manage stock transfers as well as damages and aged stock. Dealing with queries relating to these orders such as price queries and delivery delays. Developing and maintaining good relationships with customers and colleagues. Developing good communication skills via email and phone with internal and external customers/colleagues. Following best practice in relation to IMCD goals and values. Dealing and resolving customer complaints such as damaged or delayed deliveries. Managing workload in an efficient and organized way, keeping the ERP system/colleagues up to date where necessary.
Efficient and supportive team working.

Expected Qualification/Education:

A post matric tertiary qualification in a related field will be an advantage.

Work Experience:

5 years plus in a related field

Primary Job Location:

275 Oak Avenue, Ferndale, Randburg, South Africa.

Travel:

Minimal Travel Required

IMCD Offers

A market related Cost to Company Remuneration Package, including benefits

Applications close on 15 January 2026. If you have not heard from us within 14 days after the closing date, please consider your application unsuccessful.