Job Description

Our client is seeking a dynamic highly motivated and skilled Internal Sales Representative who will, through understanding customers needs, be responsible for identifying new sales opportunities through calls and e-mails and helping the sales team close sales deals.
Responsibilities:

• Develop and maintain relationships with existing customers.
• Identify and qualify new sales opportunities.
• Generate leads through cold calling, e-mail campaigns, and other methods.
• Follow up on leads and inquiries.
• Handle enquiries from both internal and external customers, ensuring prompt resolution and maximum

benefit to the company. * Achieve monthly sales targets and proactively contribute to sales growth initiatives.

• Respond to customer sales enquiries promptly, preparing and submitting quotations within specified

timelines. * Provide exceptional service to telephone and online/e-mail sales clients, addressing their needs with
professionalism and efficiency. * Track and update customer information in the CRM database

• Monitor customer accounts and identify upsell opportunities.
• Collaborate with outside the sales team to ensure customer satisfaction.
• Maintain knowledge of products and services to answer customer questions.
• Assist the sales team with sales administrative duties such as compiling quotations, processing customer

orders, ensuring that payment terms are met, and organising and monitoring product deliveries. * Assist the sales team with arranging appointments with prospective customers, for product demonstrations and presentation of the business services and products.

• Assist the sales and projects teams in the tender process with administrative duties such as research, cost estimates, etc., as and when needed.
• Manage financial reporting tasks, including processing quotes, creating invoices, and generating purchase orders.
• Assist the sales team with enquiries and support their activities as needed.
• Update internal price lists to ensure accuracy and alignment with company standards.
• Always keep the customer database up to date.

Skills Requirements:

• Customer service experience
• Ability to cope with a diversity of tasks in a high-pressure environment
• Excellent communicator with a strong sense of urgency
• High achievement orientation
• Excellent people skills
• Concern for order, quality and accuracy

Requirements:

• Matic, + any additional training and qualification within sales responsibilities.
• 3+ years of proven internal sales experience in the engineering, mining or agricultural field.
• Excellent communication skills, ability to collaborate with cross-functional teams, and a proactive problem-solving attitude.
• Fluent spoken and written English ~ French an advantage.
• Ability to work in a fast-paced environment, manage multiple tasks, set priorities, work independently and well in a team, and perform under pressure.
• Excellent computer skills