Job Description

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Internal Broker Consultant (KZN)
Details
Closing Date 2025/10/26
Reference Number HOL251021-3
Job Title Internal Broker Consultant (KZN)
Business Unit Hollard Insure
Department KZN Region
Job Family Operations - incuding Claims, Policy Servicing, Underwriting and Retentions
Job Type Classification Permanent
Reporting To Branch Manager
Number of Positions 1
Location - Town / City Durban
Location - Province KwaZulu-Natal
Location - Country South Africa
Job Advert Summary
Job Purpose
Provide support to Broker Consultants in processing all sales transactions assigned, within the set standards required by the company thus contributing to the productivity of the branch. Assist the Broker Consultant to develop and maintain effective business relationships with brokers in order to attract develop and retain profitable business.? Assist where required to interpret, explain and effectively market all commercial products and services and direct enquiries to the respective centres of excellence.??Contribute to the growth and profitability of Hollard. Enhance the image of the company through the continuous delivery of efficient and effective customer service. Ensure sound working relationships with all stakeholders.
Key Responsibilities

• Sales and Marketing: Assist the Broker Consultant to sell Hollard products to brokers and/or agents using consultative selling techniques. Contribute to effective marketing of the Company products by answering questions, resolve problems on topics such as policy status, billing, etc, and explaining new or revised products and processes.
• Risk Management: Credit control procedures, loss ratios, broker/agent agreements, ensure compliance with rating, underwriting principles and reinsurance.
• Relationship Management: Interact frequently with brokers and/or agents.
• Customer service: Provide timely and professional customer service to stakeholders.
• Effective communication: Communicate as needed with stakeholders to obtain information needed to complete screening and transactions, etc.
• Reporting: Assist when required in producing reports eg. sales trends reports.
• Innovation: Participate with senior management in initiatives around product development, processes, policy and strategy.
• Continuous Process Improvement and Compliance: Adhere to and maintain standards pertaining to sales processes and recommend improvements.
• General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.
• TCF: Ensure that customers are treated fairly.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with relevant role players

Required Knowledge and Experience
Required Knowledge, Skills and Experience

• 3-5 years' related short term insurance experience
• Must demonstrate good communication skills, both verbal and written, to effectively interact with internal and external stakeholders.
• Sales and marketing skills are key for this role.
• The successful candidate must possess strong relationship management skills to foster trust, collaboration, and long-term engagement with internal and external stakeholders.
• Must have a sound understanding of the TCF (Treating Customers Fairly) principles.
• Act as a Hollard brand advocate - South Africa's favourite insurer and adopt the Hollard Way.

Educational Requirements
Required Qualifications

• Matric
• NQF 4 Insurance qualification or equivalent advantageous
• RE advantageous

Policy
Hollard is unapologetically committed to creating and enabling a workplace that values your diversity with a true sense of care, dignity and inclusion. We actively seek to hire for your different lived experiences (including, but not limited to disability, race, religion, ethnicity, culture, language and social origin , gender diversity, sexual orientation, neurodiversity). These grounds enhance cognitive diversity and psychological safety in our workplace for everyone.
We proudly promote the "Hollard Way we work," which is a combination hybrid work environment at this time. We offer flexibility in our work as far as possible, dependent on the nature of the role. Even if you don't meet all our selection criteria, we encourage you to apply!
Hollard. All rights reserved.
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