Job Description

Internal Account Manager (IT) Sales/Account Mng
Cape Town - Western Cape - South Africa

We are looking for an Internal Account Manager in Cape Town to take charge of building strong customer relationships and supporting sales efforts. As the primary point of contact for assigned accounts, you will provide exceptional customer service while implementing sales strategies to meet targets. Your role will involve proactive communication, accurate quoting, and efficient order processing. With a passion for sales and a problem-solving mindset, you will play a vital role in ensuring customer satisfaction and driving business growth. You must have commercial IT distribution experience with 2+ years of sales support experience in IT distribution. If you thrive in a fast-paced environment, possess strong organizational skills, and enjoy working as part of a team, we invite you to apply for this exciting opportunity.

Responsibilities

• Build and maintain strong relationships with assigned customer accounts
• Serve as the primary point of contact for customers, providing professional and confident customer service
• Collaborate with internal teams to ensure effective communication of deliveries, ETA feedback, and other customer-related information
• Develop and implement sales strategies for named accounts in coordination with Account Managers
• Provide regular feedback on assigned accounts and tailor quotations to meet specific requirements
• Demonstrate excellent time management and organizational skills
• Support the sales team by capitalizing on sales opportunities, negotiating prices, and expanding orders
• Maintain proactive telephone contact with existing and prospective customers
• Update the external sales team on account developments and foster strong team relationships
• Create accurate quotations and process orders in a timely manner
• Follow up on orders from production to delivery, ensuring customer satisfaction
• Resolve customer complaints, issues, and queries to achieve successful outcomes
• Generate activity reports, process relevant documents, and provide timely sales updates to management

Requirements

• Matriculation required; tertiary qualification preferred
• 2+ years of sales support experience in IT distribution
• Technologically inclined with relevant technical knowledge
• Ability to thrive in a high-stress and fast-paced environment
• Strong focus on service quality and customer satisfaction
• Willingness to attend training sessions, including outside of working hours
• Proficiency in Microsoft Word, Excel, and administration skills
• Strong numerical skills and ability to work with numbers
• Attributes: well-groomed, highly presentable, attention to detail, passionate about sales, competitive, problem solver, assertive, positive, high energy, self-driven, perseverance, team player

Apply for this Job

DataTech Recruitment