Job Description

Closing Date 2023/12/06
Reference Number MMH231130-25
Job Title Intern Business Analyst
Position Type Temporary
Role Family Operations
Cluster Momentum Life
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Centurion
Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at
Role Purpose

Perform detailed analysis, document processes and perform user acceptance testing to support development of innovative solutions to enable business objectives.
Requirements

Relevant IT qualification

Grade 12 or equivalent qualification

Business Analysis certification(e.g., BABOK, CBAP)

1 - 2 years relevant experience
Duties & Responsibilities

INTERNAL PROCESS

Keep abreast of latest IT trends and practices to optimise service offering and minimise risk.

Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks.

Analyse and understand the businessxe2x80x99 requirement and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used by developers in crafting technical solutions and by testers to test and confirm successful delivery of solutions to the requirement.

Contribute to translating the business goals into design in line with systems architecture.

Act as a liaison between key stakeholders/customers and the project team to determine customer needs and translate these into business requirements. Oversee the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process.

Collaborate closely with solution teams and a variety of end-users to ensure requirements compatibility and end user satisfaction.

Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, repeatable and sustainable and solve complex business problems.

Participate in User Acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.

Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification.

Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.

Define reporting requirements and integration points on affected components using diagrammatic representations.

Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.

CLIENT

Build and maintain relationships with clients and internal and external stakeholders.

Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed.

Make recommendations to improve client service and fair treatment of clients within area of responsibility.

Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.

Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.

Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business

processes.

PEOPLE

Contribute to creating a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.

Contribute to and drive a culture that guides and directs best practice, fostering an environment of continuous learning, people growth and improvement and cohesiveness.

Effectively manage your performance within the team in order to ensure business objectives are achieved.

Be a role model for innovation, change agility and collaboration behaviours within the team.

FINANCE

Identify solutions to enhance cost effectiveness and increase operational efficiency.

Manage financial and other company resources under your control with due respect.

Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
Competencies

Process mapping

Negotiation skills

Communication skills (written and verbal)

Problem solving skills (critical thinking)

Stakeholder engagement

Facilitation and presentation skills

Prioritisation and planning skills

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan