Job Description

Job Summary
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Well known
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Inbound DMC
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is looking for an
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Intermediate / Senior Travel Designer
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for their
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Retail
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department, based in either
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Johannesburg
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(hybrid working offered) to
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generate
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and
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grow sales
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whilst maintaining required profit margin, building great
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agent relationships
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and maintain high-level
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customer service
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by offering
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world-class itineraries
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to exceed agent & guests' expectations.
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As well as to
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secure, cost
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and
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present
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product to the agent / guest
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accurately, efficiently,
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and
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timeously
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by creating
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inspirational luxury travel
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.
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Excellent
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knowledge
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and good
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geographical understanding
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of all
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Southern
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and
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East African
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destinations as well as day-to-day regional logistics is essential.
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Duties:
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Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
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Continuous communication and excellent service delivery to agents at all times.
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Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarization trips with agents.
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Keep Agents' booking information updated
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Keep updated with all inhouse and 3rd party product (AP), as well as technology updates.
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Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximizing camp operations role to create those life-changing journeys for guests.
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Liaise if rates, accommodation, transit points and activities are not loaded or correctly linked.
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Attend all training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process.
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Keep apprised of company policies, procedures and system updates.
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Requirements:
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Matric certificate
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Tertiary certificate in Travel & Tourism / hospitality.
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At least 4-5 years' experience in Inbound travel at Senior level.
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Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
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Computer Literate (Microsoft Office, email, Internet)
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Proven English literacy.
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Working knowledge of TourPlan and WISH or similar booking/operating system.
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Great product knowledge on Southern & East Africa (Rwanda, Tanzania & Kenya)
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Personal or educational travel experience required
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Excellent attention to detail
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Excellent communication skills both written and oral, in English.
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Foreign European language skills advantageous
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