Job Description

Primary Purpose:
To support the overall business goals and marketing objectives to grow brand awareness and ultimately drive sales and demand, through the efficient handling of these trips which result in traditional media coverage (print, online, TV, radio), social media coverage and content creation.
And create inspirational luxury travel with attention to detail, ensuring that media and influencers have all the experiences that will enable them to produce the best outcome for Wilderness.
This position is based in Johannesburg
Detailed Responsibilities:

• Liaise with the Marketing team and PR agencies in response to booking requests for media and influencer bookings. Marketing team to provide brief for each booking request which will contain information on the guest and the objectives of their visit, suggested itinerary and how the costs will be handled, plus any special experiences that need to be arranged in line with story angles.

• Build relationships based on trust and support.
• Streamline operational negotiations by reducing dead beds and managing waitlists efficiently.
• Keep booking information updated in the ARM.
• Keep updated on all Wilderness and Associated Product (AP), as well as technology updates.
• Continuous communication and excellent service delivery to PR agencies, media and influencers at all times.
• Maintain booking file including all correspondence, costings, confirmations, invoices to be loaded in the WW, under Admin/Private Documentation.
• Keep apprised of company policies, procedures and system updates.

Candidate Profile:
Qualification:

• Qualification: Matric certificate with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.
• Proven English literacy.

Experience:

• Experience: 3-6 years experience at Intermediate/Senior level.
• Working knowledge of TourPlan and WISH or similar booking/operating system. General product knowledge on Southern & East Africa.
• Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
• Personal or educational travel experience advantageous.

Skills:

• Excellent English communication skills, both written and oral.
• Creative and organised.
• Ability to work under pressure without compromising accuracy.
• Excellent attention to detail.
• Dedicated to customer satisfaction and wanting to go the extra mile.

Interests:
A passion for wildlife and a commitment to sustainability and conservation.
Apply for this position with us on WhatsApp. Simply send the word Hi to +260761166303