Job Description

ENVIRONMENT:
ELICIT, translate & document real business needs as the next Intermediate Business Analyst wanted to serve as a key link between business stakeholders and the Dev team of a dynamic provider of Integrated Security Solutions. You will transform these business needs into high quality technical solutions that deliver real world value while understanding changing requirements, document them clearly and ensure successful delivery throughout the full SDLC i.e. from discovery and design through to testing and production release. You will require a Business Analysis Certification or formal BA Training mandatory with 6+ years' experience in a similar role including demonstratable experience with reading, defining and consuming API's and API documentation, You also need experience working in complex, regulated, or transaction-heavy domains (e.g. Telcos, Motor Industry, Financial Services, Payments, Identity Management, Insurance and Risk & Compliance).
DUTIES:
Business Analysis & Discovery -

• Own the end-to-end business analysis lifecycle from problem definition through to solution validation.
• Engage with business, operational stakeholders, and Development teams to elicit, challenge, refine, and prioritise requirements, including proactive identification of gaps and risks.
• Translate business problems into clear problem statements, scope definitions, and outcome focused requirements.
• Analyse existing processes, systems, data flows, and operating models to identify inefficiencies, risks, and improvement opportunities.

Requirements & Solution Design -

• Produce and maintain high-quality requirements artefacts (business requirements, functional requirements, non-functional requirements, process flows, data mappings, decision logic, acceptance criteria).
• Ensure requirements are testable, traceable, and aligned to business outcomes.
• Work closely with Development and Architecture teams to shape viable solution options, balancing business needs, technical constraints, and delivery risk.
• Act as the custodian of scope, managing change and preventing uncontrolled requirement creep.

Delivery & SDLC Participation -

• Partner with Account Executives/ Project Managers / Delivery Leads to support planning, cadence, dependency, and risk identification.
• Support Delivery teams throughout the SDLC, including refinement, development support, testing, and release readiness.
• Participate actively in testing and validation, ensuring delivered solutions meet agreed requirements and business intent.
• Take accountability for business sign-off of delivered solutions prior to production release.

Stakeholder & Operational Alignment -

• Act as a bridge between business, technology, and operations, ensuring shared understanding and alignment.
• Manage multiple, often interdependent, requirements across initiatives and operational demands.
• Provide clear and concise updates on analysis progress, risks, and decisions to relevant stakeholders.
• Actively contribute to an effective and efficient working environment aligned to the organisations' corporate culture.

REQUIREMENTS:
Qualifications -

• Relevant tertiary qualification beneficial but not mandatory.
• Business Analysis Certification or formal BA Training mandatory.

Experience/Skills -

• 6+ Years' experience in Business Analysis or a related field experience.
• Demonstrated experience delivering end-to-end business analysis across the SDLC.
• Strong experience in requirements elicitation, documentation, and validation.
• Solid understanding of software delivery methodologies, including Agile and Waterfall.
• Proven ability to analyse processes, systems, and data to support decision-making.
• Experience working in complex, regulated, or transaction-heavy domains (e.g. Telcos, Motor Industry, Financial Services, Payments, Identity Management, Insurance and Risk & Compliance).
• Comfortable working with interdependent systems, integrations, and data flows.
• Demonstratable experience with reading, defining and consuming API's and API documentation.
• Comfortable working in an Agile delivery environment, including refinement sessions and iterative delivery.

ATTRIBUTES:

• Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders.
• Strong analytical, problem-solving, and critical thinking capability.
• High standard of documentation quality and attention to detail.
• Confident engaging Developers, Testers, and Architects on solution detail without overstepping into design ownership.
• High level of professional maturity, accountability, and resilience.
• Naturally collaborative, with sufficient EQ to challenge stakeholders constructively.
• Ability to operate effectively in environments with competing priorities, operational noise, and ambiguity.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence.

Skills Required