Job Description

We are seeking a talented and experienced Mid-Level Business Analyst to join our team, specializing in user support, training, system troubleshooting, documentation, and system design. The ideal candidate will have a strong background in analysing business processes, understanding user needs, providing effective solutions, and contributing to the documentation and design of robust systems. The suitable candidate will work in office, in a project-based module with support and guidance from senior team members/Technical Specialists from Cape Town and Gauteng. Key responsibilities will include but are not limited to:

User Support:

• Serve as a primary point of contact for end-users, addressing inquiries, issues, and requests related to system usage.
• Collaborate with cross-functional teams to identify and implement solutions that enhance user satisfaction.
• Provide timely and effective resolutions to user problems, escalating issues as needed.

Training:

• Develop and deliver user training programs, ensuring users have a comprehensive understanding of system functionalities.
• Create training materials, documentation, and resources to support user learning.
• Conduct training sessions, workshops, and webinars for individuals and groups.

System Troubleshooting:

• Analyse and diagnose system issues, working closely with IT teams to identify root causes and implement solutions.
• Document troubleshooting procedures and maintain a knowledge base for common issues and resolutions.
• Participate in system testing to ensure functionality meets user requirements.

Documentation:

• Create and maintain comprehensive documentation for system functionalities, user guides, and standard operating procedures.
• Ensure documentation is up-to-date and aligns with system changes and updates.
• Document business processes, requirements, and system architecture for reference and training purposes.

System Design:

• Contribute to the design and enhancement of systems to meet business and user requirements.
• Collaborate with development teams to translate business needs into technical specifications.
• Participate in system design reviews, offering insights and recommendations for improvement.

Business Process Analysis:

• Collaborate with stakeholders to gather and analyse business requirements related to user support and system functionality.
• Identify opportunities for process improvements and efficiency gains.
• Translate business needs into technical specifications for system enhancements.

Communication and Collaboration:

• Foster strong relationships with end-users, stakeholders, and cross-functional teams.
• Communicate effectively with both technical and non-technical stakeholders.
• Collaborate with IT and Dev teams to prioritize and implement system updates and enhancements

Qualifying Experience & Attributes:

• Bachelor's degree in Business Administration, Information Technology, or a related field
• Proven experience as a Business Analyst with a focus on user support, training, system troubleshooting, documentation, and system design
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Knowledge of relevant software and systems
• Ability to adapt to changing priorities and work independently
• Training or certification in relevant areas is a plus

SA Metal Group