Job Description

CAREER OPPORTUNITY
Santam: Motor Claims department has a position available for Integration Specialist: Motor based in Parktown, Johannesburg.
WHAT WILL YOU DO
The Integration Specialist will be responsible for coordinating and ensuring seamless collaboration between departments, external partners, and key stakeholders within the motor insurance division. This role will focus on optimizing workflows, enhancing operational efficiency, and driving strategic initiatives to improve claims processing, customer experience, and supplier management.
The successful candidate will act as a liaison between business units, ensuring that integration efforts align with company objectives, regulatory requirements, and industry best practices.
WHAT WILL MAKE YOU SUCCESSFUL
Business Process Integration & Optimization

• Identify inefficiencies in motor claims, underwriting, and customer service processes and recommend improvements.
• Support the development of standard operating procedures (SOPs) to improve process efficiency and collaboration between departments.
• Ensure alignment of business processes with strategic goals and regulatory requirements.
• Facilitate the integration of new business policies, supplier agreements, and customer service enhancements.
• Work with internal teams to standardize and improve the end-to-end claims lifecycle.

Stakeholder Management & Collaboration

• Serve as a key liaison between claims, underwriting, finance, customer service, and external partners (e.g., repairers, assessors, investigators).
• Ensure smooth communication and collaboration between different business units.
• Develop and maintain relationships with external stakeholders, including suppliers and service providers.
• Facilitate meetings and workshops to align stakeholders on integration initiatives.

Change Management & Continuous Improvement

• Support change management initiatives to ensure smooth adoption of new processes and policies.
• Assist in the training and upskilling of staff on new operational procedures and integration strategies.
• Gather feedback from teams and stakeholders to refine integration efforts.
• Drive continuous improvement using Lean, Six Sigma, or other process improvement methodologies.

Supplier & Vendor Coordination

• Work closely with external repairers, parts suppliers, and service providers to enhance claims efficiency.
• Ensure service providers meet contractual obligations and maintain high service quality.
• Manage procurement processes related to motor insurance claims and underwriting functions.
• Collaborate with finance teams to ensure accurate billing, invoicing, and payment processes.

QUALIFICATIONS AND EXPERIENCE

• Bachelor's degree in business administration, Insurance, Risk Management, or a related field.
• 5+ years of experience in motor insurance, claims operations, business process management, or a related role.
• Certifications in Lean Six Sigma, Project Management, or Business Process Improvement would be an advantage.

SKILLS
Business & Process Management

• Strong understanding of motor insurance operations, including claims, underwriting, and customer service.
• Experience in business process improvement and operational efficiency strategies.
• Knowledge of Lean, Six Sigma, or similar methodologies for process optimization.
• Ability to analyse workflows and recommend solutions to enhance productivity.

Stakeholder & Relationship Management

• Proven experience in managing cross-functional collaboration.
• Strong negotiation and relationship-building skills with internal and external stakeholders.
• Ability to manage supplier relationships and service-level agreements.

Regulatory & Compliance Knowledge

• Understanding of regulatory requirements in the insurance industry (e.g., FAIS, POPIA, TCF).
• Ability to ensure compliance across operational and claims processes.

COMPETENCIES

• Strong problem-solving and analytical skills.
• Excellent communication, facilitation, and negotiation abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strategic mindset with a focus on continuous improvement and innovation.

ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.