Job Description

:

The individual will be a Call Centre Agent, part of a team of Call Centre Agents that:

Sell insurance products telephonically to potential policyholders by reading from an approved script, Utilise a call center dialer to manage lead follow-up Strive to achieve insurance policy sales and campaign targets Assist policyholders with policy administration Follow up on policyholders who have not paid their premiums Ensure excellent customer service and fair treatment of policyholders Adherence to quality, training and compliance processes Accurately recording policy sales and maintaining policyholder information

Requirements:

Grade 12 Meeting the Regulatory Fit and Proper requirements Advantageous: Additional South African Languages Sales, Marketing, or Insurance Diploma/Degree Proven track record in achieving sales targets FAIS Regulatory Exam (RE5) for Representatives

Ideal Experience:

2 years + Call Centre experience, and/or 2 years + Insurance sales / Financial Services experience

Competencies:

Proficient in English Good communication and conflict management skills Attention to detail Computer Literate in MS Office (Word, Excel and Outlook) Knowledge and understanding of Insurance Legislation and Regulation (advantageous) Self-motivated, committed and willing to learn Work under pressure in a target-orientated environment Problem-solving skills
Job Type: Full-time

Ability to commute/relocate:

Woodstock, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Education:

High School (matric) (Required)
Work Location: In person