Job Description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.



To specifically attend to client's complaints on behalf of the company for the short - term and long - term insurance and FAIS Ombudsman Complaints. To handle Standard Bank Insurance Brokers Short Term Complaints. To provide and facilitate informed, helpful, educative solutions to aggrieved clients to overturn their service experience journey from unsatisfactory to satisfactory and to provide long term solution to the business whilst acting as the custodians of Treating Customers Fairly.

Qualifications

• Completed Matric
• A Business-related qualification would be an advantage
• NQF 5 FAIS recoginesed Qualification
• RE

• 2 years' industry related experience for both short term/long term
• 2 years' working experience in the position
• Broad personal lines insurance experience

• Adopting Practical Approaches
• Articulating Information
• Checking Details
• Developing Expertise
• Examining Information

• Active Listening
• Difficult Calls Management
• Electronic Communications & Devices
• Query Resolution
• Risk Awareness

Standard Bank