Job Description

Insurance Brokerage Manager - JhbJob Purpose:The Insurance Brokerage Manager is responsible for overseeing brokerage operations, driving business growth, and ensuring compliance with regulatory standards. This role involves managing a team of insurance brokers, maintaining client relationships, and developing strategic initiatives to maximize revenue and customer satisfaction. Responsibilities:1. Team Leadership & Performance ManagementRecruit, train, and manage a team of insurance brokers.Set sales targets and key performance indicators (KPIs) to drive business performance.Monitor team performance and provide coaching to enhance productivity.Foster a positive and results-driven work environment.2. Business Development & Revenue GrowthDevelop and implement strategies to attract new clients and retain existing ones.Identify new business opportunities in the insurance market.Establish and maintain strong relationships with insurers and underwriters.Negotiate competitive insurance packages to meet client needs.3. Client Relationship ManagementEnsure excellent client service by providing tailored insurance solutions.Handle escalated client inquiries and complaints effectively.Monitor client satisfaction and implement improvements where necessary.Educate clients on different insurance products and risk management strategies.4. Compliance & Risk ManagementEnsure all brokerage operations comply with industry regulations and company policies.Keep up to date with regulatory changes and ensure adherence to legal requirements.Monitor and mitigate potential risks in brokerage operations.Ensure ethical selling practices and data protection compliance.5. Operational Efficiency & StrategyStreamline processes to enhance efficiency and client experience.Implement technology solutions to improve brokerage operations.Oversee policy renewals, claims processes, and premium collections.Prepare reports and insights for senior management on performance and market trends.6. Financial & Budget ManagementMonitor revenue, expenses, and profitability of the brokerage unit.Develop financial plans and budgets to support business growth.Work with finance teams to ensure accurate financial reporting. Skills & Competencies:Strong leadership and team management skillsExcellent sales and negotiation abilitiesIn-depth knowledge of insurance products and industry regulationsStrong analytical and problem-solving skillsExceptional client relationship managementEffective communication and presentation skillsAbility to work under pressure and meet targets Qualifications & Experience:Bachelor's degree in Business, Finance, Insurance, or a related fieldRelevant certificationsProven experience in insurance brokerage or financial services, with at least 10 years in a managerial role.Knowledge of insurance policies, claims management, and underwriting principles. Key Performance Indicators (KPIs):Growth in premium revenue and profitabilityClient acquisition and retention ratesCompliance with regulatory and industry standardsBroker team performance and achievement of sales targetsOperational efficiency and policy renewal rates

Skills Required