Insurance Administrator
Western Cape, South Africa
Job Description
- Insurance Administrator
Remote (Cape Town) | R25,000- R30,000 | Full-time | 37.5 hours/week (UK Business Hours)
About Our Client
Our client is a fast-growing property services company based in the UK, managing residential property blocks with a strong focus on professional service, efficiency, and care. With a collaborative culture and a dedication to excellence, they offer a unique opportunity for Cape Town-based professionals to work directly with UK operations, contributing to the core of their residential management services.
The Role: Insurance Administrator
This is a critical administrative position supporting the company's residential insurance processes. The role involves managing the end-to-end life cycle of insurance claims and policy renewals. You'll coordinate with leaseholders, brokers, contractors, and internal teams to ensure a seamless and professional experience across all insurance touchpoints.
Key Responsibilities
- 2+ years of experience in insurance claims or policy renewal administration
- Manage all new and ongoing residential insurance claims
- Liaise with claimants, contractors, brokers, and loss adjusters
- Track and manage claim-related financials and ensure timely payments
- Respond to policy, coverage, and claim status queries
- Handle crisis support situations (e.g. emergency accommodation arrangements)
- Manage insurance policy renewals (buildings, D&O, engineering, etc.)
- Oversee reinstatement cost assessments and related commissions
- Maintain accurate records, support reporting and audits
- Provide ad hoc admin support to the property department
- Manage calls and mailbox for insurance-related queries
- Minimum 2 years experience in insurance administration (claims or renewals)
- Strong attention to detail and accuracy in document handling
- Confident communicator with professional written and verbal skills
- Proficiency in MS Excel and Word
- Strong organisational and time-management abilities
- Numerically and analytically skilled
- Ability to work independently and within a remote team
- Friendly, empathetic, and customer-centric approach
- Experience in the UK property sector is a plus, but not essential
Skills Required
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Job Detail
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Job IdJD1537258
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R25,000-30,000 per month
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Employment StatusPermanent
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Job LocationWestern Cape, South Africa
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EducationNot mentioned