Job Description

We're looking for a skilled and experienced insurance administrator to join Akasia Autohouse, a trusted name in panel beating and vehicle repair.

The ideal candidate should be well-versed in insurance claim processes, client liaison, and workflow management systems related to the motor repair industry.

Minimum Requirements:

At least 2 years' proven experience in an insurance admin role within a panel beating / motor repair workshop.
Strong working knowledge of insurance platforms - specifically Teamwork, Telesure, Santam, Audatex, Final costing and Invoices
Understanding of vehicle components, car parts, and repair terminology (ability to identify, quote, and track parts during claims and repair processes).
Proficient in job card creation, follow-up, and progress tracking from estimation to final delivery.
Excellent client management and communication skills - both written and verbal.
Ability to liaise professionally with insurance assessors, clients, and suppliers.
Experience preparing, submitting, and following up on insurance claims and repair authorisations.
Knowledge of costings and quotations for insurance repairs (using estimation systems and supplier quotes).
Strong administrative skills - attention to detail, document management, and accurate record-keeping.
Efficient in scheduling bookings, coordinating courtesy cars, and managing timelines to ensure customer satisfaction.
Ability to handle multiple insurance company portals and manage claim documentation efficiently.
Understanding of panel beating, spray painting, and mechanical repair processes to ensure proper claim handling.
Problem-solving ability - able to resolve claim queries, customer concerns, and documentation discrepancies quickly and professionally.
Computer literate - MS Office Suite (especially Excel, Outlook, and Word).
High level of professionalism, integrity, and reliability in all customer and insurer interactions.
Ability to work independently and as part of a busy team, under pressure and within deadlines.
Valid driver's license (advantageous).

Key Personal Attributes:

Organized and detail-oriented
Strong communication and interpersonal skills
Team player with a proactive attitude
Customer-service driven
Able to multitask effectively in a fast-paced environment
Job Type: Full-time

Pay: R9000,00 - R12500,00 per month

Work Location: In person