Job Description

Insurance Administrator - Durban

Location:

Windermere, Durban

Reporting to:

Insurance Manager

Job Purpose

The Insurance Administrator is responsible for providing administrative and operational support to the brokerage by managing insurance policies, claims, quotations, and client records. The role requires regular communication with clients, underwriters, and internal stakeholders to ensure accurate processing, compliance, and service delivery.

Key Responsibilities Policy Administration

Process new policies, renewals, cancellations, and endorsements (policy amendments). Update policy information accurately on internal systems and insurer portals. Ensure policy schedules, endorsements, and related documentation are issued timeously. Maintain up-to-date and compliant client files (physical and electronic).

Claims Administration

Assist with the logging, administration, and follow-up of insurance claims. Liaise with clients, underwriters, assessors, and service providers regarding claim progress. Track claims and provide regular status updates to clients and management. Ensure all required supporting documentation is obtained and filed correctly.

Quotations & Underwriting Support

Request, receive, and compare quotations from underwriters. Prepare and present quotes to clients accurately and professionally. Follow up with underwriters on outstanding quotations and underwriting requirements.

Client & Stakeholder Communication

Communicate with clients telephonically and via email in a professional manner. Liaise with underwriters to resolve queries, obtain confirmations, and manage turnaround times. Provide clients with clear explanations of cover, excesses, and policy terms (where applicable).

Systems & Record Management

Capture and maintain accurate client, policy, and claims data on internal systems. Ensure all correspondence and documentation is saved and correctly indexed. Assist with reports, reconciliations, and administrative audits when required.

General Administration & Compliance

Support compliance requirements in line with FAIS and internal procedures. Assist with renewal processes and diary management. Perform general administrative duties as required by management.

Minimum Requirements

Matric (Grade 12) - essential. Relevant insurance qualification or studying towards one (advantageous). Previous experience in insurance administration or a similar role (advantageous). Basic understanding of short-term insurance products (training can be provided).

Skills & Competencies

Strong administrative and organizational skills. Excellent verbal and written communication skills. Attention to detail and high level of accuracy. Ability to work under pressure and meet deadlines. Professional telephone manner. Proficiency in MS Office and insurance systems. Ability to work independently and as part of a team.

How to Apply

Updated CVs and qualifications must be emailed to:

info@praeto.co.za

1 MIRKA, 63 Eighth Avenue, Windermere, Durban, 4001

Job Type: Full-time

Pay: R4000,00 - R6000,00 per month

Application Question(s):

This role requires managing multiple tasks simultaneously, each with ongoing deadlines (e.g. policies, claims, renewals, and quotations).
Please describe your experience working in a high-pressure, multitasking environment and how you prioritise your workload to ensure accuracy and deadlines are met.

Please describe what you consider to be your strongest strengths and your main areas for improvement (weaknesses) in a professional work environment, particularly in an administrative or insurance-related role.
Work Location: In person