Job Description

Closing Date 2025/08/08
Reference Number MMH250627-4
Job Title Instructional Designer - Bellville
Position Type Permanent
Role Family Human Capital
Cluster Metropolitan Life
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Western Cape
Location - Town / City Bellville
Introduction
Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. www.metropolitan.co.za
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Metropolitan is looking for a mature, experienced and creative Learning Designer with experience in multiple design methodologies, high levels of business acumen and excellent attention to detail. The incumbent will be responsible for designing modern, engaging and experiential, high-quality learning content in line with business needs. The designer will be required to produce multi-media and digital learning, traditional instructor led learning and material suitable for virtual facilitation
Requirements

• Relevant B degree or qualification with an association to HR or L&D
• 5+ years experience and specialization in designing corporate learning content including but not limited to company induction, service skills, soft skills and systems training
• Experience and a proven track record in traditional learning design as well as multi-media and digital design (you will be required to showcase your portfolio of work)
• Experience using creative / AI / eLearning software would be an advantage
• Sound knowledge and experience in designing content for adult education, training and development
• Working knowledge of agile project management principles
• Ability to work independently, at speed, high quality and able to prioritise competing deliverables
• Quickly able to analyse problems, identify risks and develop appropriate solutions
• Ability to work under pressure, to very tight deadlines and be able to work on multiple projects simultaneously
• The ability to write in proficient English which is clear and grammatically correct is crucial. The incumbent should also have a keen eye for detail and excellent analytical thinking skills
• Excellent working knowledge of MS Word and PowerPoint

Duties & Responsibilities

• Responsible for engaging with internal clients and stakeholders to analyse and understand learning needs.
• The incumbent should have a natural flair for working with stakeholders and the maturity to work with senior management
• Design and develop engaging learning content and curricula for various modes of delivery (virtual facilitation, eLearning, self-directed learning and bite-sized learning) which meet identified learning needs.
• A track record of creativity when producing facilitator and learning tools (e.g. facilitator guide, learning guide, presentations, artefacts etc.) to achieve the learning outcomes.
• The incumbent should have a natural curiosity to explore best-fit solutions by using creative and design thinking skills
• Develop sound relationships and engage with stakeholders to conduct a learning needs analysis and then produce appropriate learning material to meet these needs at a rapid pace and to exceptionally high standards.
• Determine the criteria used to assess the learner's performance and develop appropriate assessment instruments in line with the Kirkpatrick methodology
• Design learning material in an agile and iterative methodology ensure continual sign-off by business as well as continual enhancement and improvement. Also, ensure clear communications are maintained with all stakeholders all the time
• Manage project timelines to ensure project deadlines are met
• Design mechanisms to embed learning post the learning intervention and reinforce learning when the learner is back 'on the job'
• Ensure the quality and standards of all learning meets the departmental standards
• Conduct a Train-the-Trainer to ensure that the learning is delivered in the manner it was designed
• Develop a close relationship with Learning Delivery to ensure that all learning delivers the ROI that was intended

Competencies

• Attention to Detail
• Energetic and Self-Motivated
• Insatiable Curiosity
• Innovative and Brave
• Collaborate across Boundaries
• Diversity and Inclusiveness

Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.