Job Description

In-Store Agent | M-KOPA South Africa (Gauteng & Western Cape)
Frontline sales with purpose-connecting customers to their first smartphone and financial freedom.
You're great with people. You know how to sell. You've built trust at the counter and delivered results on the floor. But when was the last time your work helped someone access their first smartphone-and unlock their financial future?
We are looking for In-Store Agents to join our Retail Sales team in Gauteng and Western Cape as we scale up and drive digital and financial inclusion across our markets.
Why This Timing Matters
M-KOPA is expanding rapidly. We've grown from 5 million to 7 million customers in just over a year, unlocking $2+ billion in credit, assembling 2 million smartphones in Kenya, and financing 4,000+ e-motorbikes that save riders $5.62 daily. We're building the infrastructure to reach 10 million customers, and our in-store experience is a critical part of that journey.
This is your opportunity to join during a high-growth phase-where your customer service and sales skills will directly impact how South Africans access essential technology and financial services.
What Makes This Role Different:
This isn't just retail. It's frontline financial inclusion.
You'll be the face of M-KOPA inside one of our retail partner stores-educating customers, selling financed smartphones and SIM cards, and helping people take their first step into the digital economy. You'll manage stock, support field teams, and build strong relationships with store staff and customers alike.
Your work will help customers access affordable smartphones, data packages, and flexible payment options-many for the very first time.
Your Impact:
Sales & Customer Engagement
Sell financed phones, cash phones, and SIM cards. Greet customers warmly, explain product features and financing options, and help them choose the right solution.
Customer Support & Service
Assist with RICA registration, payments, and after-sales support. Handle queries and complaints professionally, ensuring every customer leaves satisfied.
Brand Representation
Maintain a clean, organised counter and display area. Uphold M-KOPA's brand standards and retail partner store rules at all times.
Stock Management
Track and count stock daily. Receive deliveries, support field reps collecting or returning stock, and report discrepancies. Complete daily paperwork and assist with monthly stock takes.
Team Collaboration
Communicate regularly with your Field Sales Manager and Channel Operations Manager. Share updates, flag issues, and contribute to a high-performing retail team.
Must-Have Qualifications:
Demonstrable experience in retail or sales, ideally in mobile or consumer electronics.
Proven ability to sell consultatively, handle objections, and close deals in a fast-paced environment.
Strong attention to detail and accuracy in stock handling and reporting.
The Reality Check:
This role is customer-facing, target-driven, and operationally demanding. You'll be on your feet, managing stock, handling queries, and hitting sales goals-all while representing M-KOPA with pride.
But you're probably ready for exactly this. You thrive in high-energy environments and know how to turn customer interactions into meaningful outcomes.
Why M-KOPA?
7M+ customers served across Africa
$45M in taxes contributed to local economies
86% of customers report improved quality of life
70% use our products to generate income
55% accessing products/services for the first time
We're not just building a business. We're building Africa's economic transformation.
Why This Role, Why Now
Our in-store agents are more than salespeople-they're enablers of progress. You'll help customers access smartphones, data, and flexible financing that unlock opportunity.
This is a role for someone who's customer-focused, target-driven, and proud to represent a mission that matters.
Ready to sell with purpose and serve with pride? Let's talk.
If you're reading this and thinking, "This feels different"-that's probably the signal to explore.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at .
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

Skills Required