Job Description

JOB TITLE: INSTALLATIONS SUPERVISOR

JOB OBJECTIVE

The position entails either installing or servicing and repairing a wide range of doors, as well as being able to manage and guide and quality control installation teams on a daily basis.

TASK DESCRIPTION

Supervising and managing teams of installation technicians during installations of roller shutter doors Responsibility for the for reporting of and administrative tasks during and post installation. Preparations of and for onsite work and site evaluations Liaise with Installation technicians and customers during installation Perform and undertake service evaluations and services between projects. Assist and supervise service activities performed by third party contractors or colleagues Set goals for performance and deadlines in ways that comply with company's plans and vision and communicate them to Subordinates Organize workflow and ensure that employees understand their duties or delegated tasks Monitor installers productivity and provide constructive feedback and coaching Be available for emergency Call-outs Be available and knowledgeable on and for product-use demonstrations to clients Be able to receive complaints and have abilities to resolve problems on-site where required Pass on information from upper management to employees and vice versa Prepare and submit performance reports on installers to HR Train new installers and refresh current installers knowledge and submit to HR on a monthly basis Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises Ensure that all the installers have the necessary tools and certifications to be able to properly do their jobs
JOB KNOWLEDGE, SKILLS & EXPERIENCE

Have knowledge of Roller Shutter Doors or be from a similar mechanical environment Must be able to train/refresh installers on a monthly basis and submit the training to HR To perform this job successfully, an individual must be able to perform each essential responsibilities and job tasks satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
QUALIFICATIONS:

Experience with MS Office programs. Must have excellent verbal communication and writing skills Must possess high organizational skills to handle multiple tasks and establish effective work priorities in a fast paced, high pressure environment.
EDUCATION & EXPERIENCE:

Driver's License Reliable Transport Minimum 5 years of experience in a manufacturing environment/roller shutter door firm Minimum of 3 years in a supervisory or lead role. Experience around high-level manufacturing equipment. Equivalent combination of training, education, and experience that demonstrates the ability to perform the key responsibilities of this position.
SKILLS

Motivational Skills Supervisory skills Problem-solving and analytical skills Reliable and good work ethic Technical orientation with ability to learn new technologies Ability to multi-task while maintaining attention to detail and deadlines Good Communication skills Attention to detail and care in workmanship Ability to take initiative and willingness to learn Team-oriented and collaborative Strong organizational skills Customer service orientation
Job Types: Full-time, Permanent

Work Location: In person