Tracker requires the services of an Installation Support Agent in their Installation Logistics - Scheduling division. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team. Cape Town Office x2
Job description
Marketing of Tracker to both existing and prospective clients.
Establishing, building and maintaining relationships with our various partners.
Contract administration, feedback and daily statistical reporting.
Ensure that Customer Service standards are maintained in a highly pressurized environment.
Provide service within the region as well as other departments/regions/staff within Tracker.
Meet/exceed targets.
Data capturing.
Follow up leads/queries.
Scheduling fitments of Tracker units.
Liaising with technicians regarding appointments.
Rescheduling of appointments.
Checking/Maintaining high Quality of schedules.
Monitoring effective utilization of Tracker technicians.
Outsourcing of work to Fitment centres.
Maintain local and regional Scheduling Relationships.
Management of potential cancellations.
Taking ownership of all queries received and calls taken and assisting the client within our SLA's
Minimum requirements
Matric with at least 1 year Contact Centre experience.
Bilingual (English and Afrikaans) advantageous.
Computer literacy.
Excellent typing and accurate data capturing skills.
Excellent communication skills including excellent telephone manner.
Analytical skills.
Ability to work under pressure.
Feel confident to have all calls voice recorded.
Excellent time management - Work with time controls.
High levels of self-discipline.
Be able to work independently.
NB : Should you not receive a response from us within 2 weeks, kindly consider your application unsuccessful.
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