Job Description

About the Role

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Team5pm Cape Town is building a specialised Sprinklr delivery capability as part of a global partnership, and we're looking for an

Insights Specialist (Research & Insights Analyst)

to join our Insights team.


In this role, you will work at the core of Sprinklr Insights delivery -- building advanced listening queries, developing structured listening frameworks, creating dashboards, analysing trends, and delivering high-quality insight reporting for enterprise clients. You will also contribute to KPI design, AI model QA, and internal enablement through training on query writing and best practices.


You don't need prior Sprinklr experience -- but you do need strong experience in digital insights, research, or social listening. All successful candidates will complete an intensive onboarding and certification programme.

What You'll Do

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Listening & Query Development

Build, test, and maintain advanced Boolean queries within the Sprinklr Insights module. Configure topics, taxonomies, and listening frameworks for Managed Services clients. Ensure data quality through continuous query refinement and QA.
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Insights, Analysis & Reporting

Analyse listening data to identify trends, patterns, and competitive insights. Conduct benchmarking across brands, markets, and categories. Deliver monthly and ad-hoc insight reports with clear, actionable recommendations. Synthesize complex data into concise, stakeholder-ready narratives.
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Dashboards & Measurement

Build custom dashboards tailored to different stakeholder audiences. Design KPI frameworks aligned to business and platform objectives. Create calculated fields, custom metrics, and structured data views. Support first-party data ingestion and configuration where required.
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Training & Quality Assurance

Deliver training on query writing and listening best practices. Support Product Insights AI model training through tagging, validation, and QA.


Document methodologies, frameworks, and insights best practices for reuse.

Meet Team5pm

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We are a data-driven social agency focused on effectiveness. Since 2018, we've been developing creative content that resonates with target audiences and drives conversions. With deep platform-specific expertise powered by insights into consumer search and viewing behavior, we help brands generate attention, boost preference and achieve results on social media. From YouTube and TikTok content to digital-first commercials and influencer campaigns, we've got it all covered.


Operating out of Amsterdam, Stockholm, Cape Town, and Warsaw, we partner with an international network of clients that includes Prime Video, GAMMA, bol, and KPN. Our work has earned us recognition such as SAN Awards, ADCN Lamps, Effie Awards, The YouTube Works, The Webby Awards, The Global Search Awards, and The European Video Awards.

What We're Looking For

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Must-Haves

3-6 years experience in digital insights, analytics, research, or social listening. Strong Boolean logic and query-writing skills (e.g. Brandwatch, Talkwalker, Meltwater). Experience analysing large datasets and extracting meaningful insights. Confidence building dashboards or structured reporting outputs. Strong written and verbal communication skills, with attention to detail.
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Nice-to-Haves

Experience working in an agency or consulting environment. Familiarity with KPI framework design or benchmarking methodologies. Exposure to AI-assisted insights, tagging models, or automation.


Experience with enterprise analytics or listening platforms.

Tools You'll Use

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Sprinklr Insights module (post-onboarding)


Query builder and testing tools

Dashboard builder and reporting exports

Google Workspace (documentation & reporting)
Industry research and benchmarking tools

Training & Certification (Mandatory)

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All successful candidates will complete a structured

6-8 week onboarding programme

, including:

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Required Certifications

Sprinklr Product Value Certification Sprinklr Insights - Product Foundation
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Recommended

Sprinklr Social - Product Foundation
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Additional Learning & Enablement

Daily query-writing practice in a demo environment Reviewing historical listening frameworks and case studies Shadowing Managed Services insight delivery Studying industry-specific use cases and benchmarks


Learning best practices for executive and stakeholder reporting

Why Join Us?

Innovative Environment:

Be part of a team that's pushing the boundaries of AI in the creative industry.

Professional Growth:

Access to continuous learning and development opportunities to enhance your skills.

Competitive Compensation:

Receive a competitive salary and benefits package that reflects your expertise and contributions.

Our team5pm core values

It is no coincidence that our name starts with 'team'. We wouldn't be anywhere without you, our talented specialist. You are the backbone of everything we do. We want to help you become the best. And you can only be the best if you can be yourself. This means that we work based on these core values:


Combining these guiding principles with innovative methods, the coolest clients and some occasional fun is what working at team5pm is all about.