ROLE SUMMARY
The Meetings, External Engagements, & Travel (MEET) In-Market Service Ambassador Manager will be responsible for serving as the POC for event preparation and walkthroughs, post-event feedback and analysis, and on-site event day support in Africa. This role will also provide live support as needed and assist with promoting MPA accountability. Finally, this role will serve as the first point of contact for North Africa, Sub-Saharan Africa and ELI for any escalations or non-standard requests for support.
This Manager will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally across the organization to help identify opportunities for continuous improvement that will allow the MEET organization to better serve its customers.
This role will be based in Africa, work with the regional operations team, payments team, and other COEs as appropriate, and report directly to the EMEA Regional Service Ambassador Lead.
Role Responsibilities
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