Job Description

Summary The position is responsible for achieving SFE monthly target for the assigned territory, customers or therapeutic area by promoting effectively the different ethical products to healthcare professionals through the execution of approved marketing strategies and programs. The position is also expected to collaborate with colleagues, use expertise and strong professional relationships to enable the right patient to get the right solution at the right time.

Major accountabilities:
Achievement of Market Share Target
Demonstrate improvement on brand metrics through Brand awareness/ recall, message retention, prescription intent and trial rate.
Ensure positive customer experience in reference to Net Promoter score, Overall HCP satisfaction rating and HCP Retention rate
Attain market share objective
Achieve monthly sales targets
Meet other set key performance indicators (KPIs)
Disease, Therapeutic & Product and Competitors Area
Mastery on product knowledge, clinical studies and updates on the assigned therapy area or following major areas:
Disease, therapeutic, product & competitors
Ensure brand lead and key account activities are aligned to customer insights
Acts as point of integration and collaboration for specific Novartis brands, in specific Territories /Accounts to ensure full 360-degree approach to account
Selling Expertise
Demonstrate expertise on virtual patient-centric selling using omnichannel engagement tools and framework.
Explore needs from customers' perspective and adapting brand messages to enable the right patients to get the right solutions at the right time
Effectively communicate brand messages and benefits to target customers aligned to the digital Marketing Communication Strategy
Responsible for achievement of the Territory Plans and aims to deliver the required territory sales targets.
Market & Customer Acumen
Demonstrate clear understanding on the needs and pain points of target HCPs and closely feedback to In-market Brand Lead/ Medical for more relevant content and programs
Sales reports, updates and support
Conduct regular brand/KAM reviews to ensure brand and KAM strategies are up-to-date and effective.
Provide detailed reports and updates on projects implemented and other business-related expenses and all relevant business correspondence with the use of appropriate presentation tools/ equipment
Always maintain business updates / advantages through training and other information source (internet, books, etc.).
Use ONCORE for Congress, Events and Attendees
Liquidate expenses in a timely manner
Provide professional support in continuing medical education
Collaboration with Stakeholders
Pro-actively collaborate with other Novartis stakeholders in sales and across functions (e.g. Medical, Patient Access) to achieve sales targets and when required to support cross- functional competencies
Partner with the customers by providing value added services for patients
Ethics, Risk and Compliance
Quality and Pharmacovigilance - Ensure teams ERC to good pharmacovigilance practice (GPVP), quality and adverse event reporting.
Ensure awareness and understanding of the Novartis Code of Ethics and other ERC guidelines and policies (Speak Up Office, Pharmacovigilance, Anti-bribery, Conflicts of Interest, BeSure, etc.)
Adhere to the highest ethical standards in the industry and abide by the Novartis Code of Ethics and other ERC guidelines and policies (Speak Up Office, Anti-bribery, Conflicts of Interest, BeSure, etc.)
Report potential misconduct or violations to the Code of Ethics and other ERC guidelines to any of the following: Manager, CPO Head, Legal, ERC, P&O, Speak Up Office.
Drive and ensure completion of all mandatory training programs and understanding for the team
Reporting of adverse events / special case scenarios related to Novartis products to the within 24 hours of awareness
Minimum Requirements:
Education
4-year course, preferably business and allied medical sciences from a reputable institution.
Work Experience:
Established Network to target Customer Group desirable.
At least 1 - 2 years of strong track record as a Specialist Representative or solid exposure in pharmaceutical selling i.e. brand selling and developing brand advocates
Digital / engagement track record preferable
Digital savvy
Mastery on product knowledge, clinical studies and updates on the assigned therapy area
Expert on patient-centric selling using omnichannel engagement tools and framework
Skills:
Account Management.
Commercial Excellence.
Communication Skills.
Compliance.
Conflict Management.
Cross-Functional Coordination.
Customer Insights.
Ethics.
Healthcare Sector.
Influencing Skills.
Negotiation Skills.
Selling Skills.
Technical Skills.
Languages :
English.
Novartis South Africa is committed to promoting equity (race, gender, and disability) through the filling of this post with a candidate whose transfer/promotion/appointment will promote representivity in line with the numerical targets as contained in our Employment Equity plan. While we are prioritizing designated groups, our selection process will still be based on the most suitable candidate, with the necessary skills and experience, as outlined in the job description.
Why Novartis:
Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here:
You'll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
Skills Desired Account Management, Commercial Excellence, Communication, Compliance, Conflict Management, Cross-Functional Work, Customer Insights, Ethics, Healthcare Industry, Influencing Skills, Negotiation, Sales, Technical Skills

Skills Required