Job Description

Job Summary Role Overview Group of Lodges is seeking an experienced In-House Travel Consultant to manage and execute travel arrangements for guests visiting our portfolio of luxury safari and beach lodges. This role is commercially aware, detail-driven, and service-focused, supporting both direct guests and trade partners with flights, transfers, charters, and related logistics. Key Responsibilities Quote, book, amend, and manage domestic and regional flights Arrange road transfers, air transfers, charters, and scenic flights Manage supplier relationships and negotiate preferred rates Apply margins and commissions in line with agreed pricing strategy Support reservations and sales teams to improve booking conversion Issue confirmations, vouchers, and travel documentation Proactively manage flight changes, delays, and guest disruptions Maintain accurate booking, invoicing, and reconciliation records Ensure all travel arrangements align with Isibindi brand standards Assist with reporting on travel revenue and performance Provide professional, timely, and personalised guest communication. Maintain accurate records, confirmations, and supplier documentation. Required Skills & Experience Minimum 3-5 years' experience as a Travel Consultant Strong knowledge of Southern and East African travel logistics Experience with luxury, safari, or tailor-made travel preferred Proven experience quoting and issuing flights and transfers Familiarity with airline fare structures and routing logic Proficiency in MS Office and travel booking systems Excellent written and verbal communication skills Personal Attributes Highly organised with strong attention to detail Commercially aware and solution-oriented Calm and professional under pressure Guest-focused with strong service ethics Collaborative team player
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