Job Description

Are you fluent in Afrikaans and English, both written and verbal?
Our client in Brackenfell has an in-house marketing team that calls on potential clients about their essential educational training courses. This role requires a confident and target-driven person with professional communication skills for effective correspondence management by email and telephone.
Some experience in outbound calling would be required. Further training will be provided.
REQUIREMENTS

• Matric, relevant tertiary qualifications advantageous
• Fully Bilingual in Afrikaans and English (speak, read, write)
• Strong verbal and written communication skills coupled with an excellent telephonic manner
• Computer literate, specifically MS Office (Word, Excel, Outlook)
• Minimum of one year experience in telemarketing or sales
• Time management skills and the ability to prioritise tasks under pressure
• Results-driven and customer-focused
• Knowledge of social media
• Excellent interpersonal skills, assertiveness, and active listening
• Persuasion skills
• Ability to learn product and service knowledge
• Professional and a team-player
• Able to work independently

DUTIES
Marketing

• Attended all inbound and outbound calls and sufficiently address enquiries and questions
• Ensure that events are filled and follow up timely with clients
• Ensure to meet daily and monthly targets. These targets are subject to change from time to time

Booking management

• Schedule and manage bookings
• Draft and send appropriate paperwork to the client
• Ensure that interaction is based on the principles specified in our policies

Database management and Customer care

• Ensure that the database is managed, updated, and maintained
• Attend to client queries, problems, and/or questions efficiently

Salary: R12,000 negotiable dependent on experience
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