Job Description

Our purpose

is...


To change people's lives for the better through wellness. We are passionate about supporting people to lead healthy fulfilled lives by providing a space where they can focus on their physical, mental and social well-being.

Our mission is to create an environment where wellness works for everyone. At Virgin Active wellness is not just about fitness- it's about creating real experiences that support members in their holistic health journey.

We provide a luxury wellness environment that fosters personal growth, community, and transformation. Our approach is accessible, inclusive, and built on the foundation of social wellness. We operate as a full-time onsite function - because we believe the best ideas come to life when we're collaborating in person, sharing thoughts, and building together.


Our wellness offering is built on core pillars which define who we are and how we deliver on our promise:

Refreshing Real Experiences*: Authentic, engaging experiences that inspire lasting wellness.
Holistic Wellness*: A comprehensive approach integrating fitness, mental health, nutrition, and recovery.
Curated Guidance and Progress*: Personalized coaching and programs to support sustainable progress.
Communities Without Conformity*: Diverse, welcoming environments where everyone feels empowered.

Your Purpose...

At Virgin Active, we're not just maintaining systems; we're engineering the digital backbone that powers every member experience. In a world where uptime is everything and performance is non-negotiable, we seek guardians of infrastructure. Enter the Infrastructure Administrator. With precision as your tool and resilience as your mission, you ensure our digital foundations are rock-solid. As our Infrastructure Administrator, you're not just supporting systems; you're orchestrating stability. From servers to switches, backups to firewalls, you ensure every component hums in harmony--delivering seamless, secure, and always-on experiences for our teams and members. Vision meets vigilance: Drive infrastructure strategies that are as robust and agile as our fitness ethos--scalable, secure, and ready for anything. Unite and empower: Collaborate with cloud, security, and development teams to ensure our hybrid environments are optimised, compliant, and future-ready.

Your Duties and Responsibilities...

System Steward:

Maintain and monitor physical and virtual servers, ensuring optimal performance, availability, and reliability across all

Patch Perfectionist:

Regularly apply OS and software updates, firmware upgrades, and security patches to keep systems secure and

Backup Boss:

Manage and verify backup and recovery processes, ensuring data integrity and business continuity.

Network Navigator:

Oversee network infrastructure, including SD WAN, switches, firewalls, and VPNs, ensuring secure and efficient

Access Authority:

Manage user accounts, permissions, and group policies through identity platforms.

UCaaS Support Specialist:

Provide advanced technical support for Unified Communications platforms, assisting with escalations, integrations, and troubleshooting complex telephony issues, while partnering with vendors for day-to-day operations.

Monitoring Maestro:

Use monitoring tools to proactively detect and resolve system issues before they impact users.

Documentation

Devotee:

Maintain detailed documentation of infrastructure configurations, procedures, and troubleshooting steps.

Support Specialist:

Provide Tier 2/3 support for escalated infrastructure issues, collaborating with helpdesk and other IT teams.

Virtualisation Virtuoso:

Administer virtualisation and cloud platforms, management, and optimisation.

Compliance Champion:

Ensure infrastructure aligns with internal policies and external regulations, supporting audits and risk assessments.

DevOps Collaborator:

Work with DevOps and cloud teams to support hybrid environments, infrastructure automation, and seamless deployments.

We can't live without... (Minimum Requirements)

Proven Experience: 3+ years in infrastructure administration or a similar role, managing enterprise-grade systems and networks. Technical Proficiency: Strong hands-on experience with Windows and Linux Servers, DNS, DHCP, Group Policy, and virtualisation platforms. Networking Know-How: Solid understanding of LAN/WAN, firewalls, VPNs, and network security principles. Backup & Recovery Expertise: Experience with enterprise and cloud backup solutions and disaster recovery planning. Monitoring & Maintenance: Familiarity with system monitoring tools and proactive maintenance practices. Security Awareness: Understanding of security best practices, patch management, and compliance standards. Scripting Skills: Basic scripting knowledge (e.g., PowerShell, bash) for automation and task efficiency. Problem-Solving Mindset: Ability to troubleshoot complex infrastructure issues with a calm, analytical approach. Collaboration & Communication: Strong interpersonal skills to work effectively with cross- functional teams and vendors. Certifications (Preferred): Microsoft Certified, CompTIA Network+/Security+, or similar.

We'd like you to have... (Attributes)

Adaptability (must be able to adapt to a fast paced, changing environment) Be curious (must be willing to succeed, seek opportunities to learn and grow) Have a winning mentality (must be willing to go over and above to achieve success) Must be motivated to achieve success. A commitment to making a difference in people's lives. A Growth mindset The ability to work independently. Trustworthiness (must always act in doing the right thing) A drive to create moments of magic for our members. The ability to make decisions and take ownership and responsibility for the decision. Action orientation

We'd love you to have... (additional skills)

Wellness knowledge, to engage and inspire others to take a holistic approach to wellness. The ability to be agile. The ability to be collaborative. * High Interpersonal skills (EQ)