Job Description

We're Hiring!

Are you a proactive, solutions-driven IT professional ready to take on a dynamic role in a fast-paced environment? We're looking for an

IT Technician

to join our team and play a key role in supporting and maintaining our IT infrastructure.

Key Responsibilities:

User Support & Help Desk Operations

Be the first line of IT support for hardware, software, and network issues (on-site & remote). Manage and prioritize support tickets to ensure efficient resolution. Administer user accounts, passwords, and access rights. Support onboarding processes by setting up workstations and accounts. Provide Microsoft Office application support.

Systems & Network Administration

Perform routine checks and maintenance of servers and critical infrastructure. Conduct server room inspections and manage server health. Monitor switches, routers, and Wi-Fi systems. Ensure antivirus and anti-malware software are always up-to-date.

Security & Data Protection

Monitor for potential security threats and assist in implementing security best practices. Perform regular updates, backups, patching, and backup recovery tests.

Asset & License Management

Maintain and audit inventory of IT equipment and software. Track asset movements via the ticketing system.

Software & Hardware Implementation

Assist in testing and rolling out new IT systems. Install and maintain computers, laptops, servers, mobile devices, and boardroom AV equipment.

Procurement & Vendor Management

Handle IT procurement across departments. Coordinate with vendors for support, warranty claims, and license renewals.

Documentation & Knowledge Management

Develop and maintain internal IT documentation and user guides. Log and analyse IT issues to identify trends and drive improvements.

What We're Looking For:

Matric / Grade 12. CompTIA A+ and N+ certifications. Diploma or Bachelor's Degree in IT. 3-5 years of experience in IT support and systems administration (manufacturing/industrial experience is a plus). Strong interpersonal and communication skills. Ability to work independently in a fast-paced environment. Solid understanding of Windows OS (10/7/XP), Server OS a plus. Excellent time management and multitasking skills. Willingness to work extended hours and provide after-hours support when needed. Valid driver's license and own vehicle.
This is an exciting opportunity to grow your career in a high-impact IT role while contributing to the success of a dynamic tech-driven organisation.

Job Type: Full-time

Application Question(s):

Have you completed your Diploma or Bachelor's Degree in IT? Do you have a valid driver's license and your own vehicle? Please indicate your current Total Cost to Company (TCTC) per month. Please indicate your expected Total Cost to Company (TCTC) for this role per month.
Work Location: In person